Carrier Account Manager

Spot Inc.•Charlotte, NC

6d•Onsite

About The Position

Carrier Account Managers build relationships with carriers, negotiate rates and terms for freight movement, and provide excellent customer service to grow the business. The role uses discretion and good judgment to manage and troubleshoot all aspects of freight movement. This is an onsite position in Charlotte, North Carolina, five days per week. The stated start date is early 2027.

Requirements

Bachelor's degree.
At least 2 years of sales experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, resilience, and aggressiveness.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multitasking ability, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner while meeting client needs and building relationships.
Provide consistent, exceptional service to carriers and internal customers to grow the pipeline and expand future capacity opportunities.
Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
Analyze carriers and freight markets to meet customers’ freight needs.
Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
Communicate proactively with carriers and sales teams to fulfill commitments, exceed service expectations, and resolve carrier problems with shipments and deliveries.