Carrier Account Manager

Spot Inc. • Tempe, AZ

10d • Onsite

About The Position

Spot’s Carrier Account Managers build relationships with carriers, negotiate rates and freight-movement terms, and provide customer service that supports business growth. The role uses discretion and good judgment to manage and troubleshoot freight movement. It is an onsite position in Tempe, Arizona, five days a week. The position is non-exempt under the Fair Labor Standards Act and is overtime eligible. Compensation is a $50,000 base pay plus commission.

Requirements

• Bachelor’s degree.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills, including persuasiveness, aggressiveness, confidence, and resilience.
• Entrepreneurial and competitive spirit, passion, and self-motivation.
• Organization and attention to detail.
• Adaptability, multitasking ability, and a sense of urgency.
• Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

• Sales and/or customer service experience.
• Knowledge of the logistics industry.

Responsibilities

• Procure, negotiate with, and secure carriers to move available freight in a timely and cost-effective manner while meeting client needs and establishing relationships.
• Provide consistent, exceptional service to carriers and internal customers to grow the pipeline and expand future capacity opportunities.
• Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• Analyze carriers and the freight market to meet customers’ freight needs.
• Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• Communicate proactively with carriers and sales teams to fulfill commitments, exceed service expectations, and resolve carrier problems with shipments and deliveries.

What This Job Offers

• Job Type: Full-time