Carrier Account Manager

Spot Inc.•Tampa, FL

7d•Onsite

About The Position

Carrier Account Managers at Spot build relationships with carriers, negotiate rates and freight-movement terms, and provide customer service that supports business growth. The role uses discretion and sound judgment to manage and troubleshoot freight movement. It involves procuring and securing carriers, developing carrier relationships, analyzing carriers and freight markets, meeting sales margin expectations and service KPIs, and coordinating with carriers and sales teams to fulfill shipment commitments and resolve delivery problems. This is an onsite position in Tampa, Florida, five days per week. The role is non-exempt under the Fair Labor Standards Act and is eligible for overtime. The listed base pay is $50,000, with a ramp to commission in year one. The stated start date is early February 2027.

Requirements

Bachelor’s degree.
At least 2 years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, resilience, and aggressiveness.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, ability to multitask, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Prior carrier sales logistics experience.

Responsibilities

Procure, negotiate with, and secure carriers to move available freight promptly and cost-effectively while meeting client needs and establishing relationships.
Provide consistent, exceptional service to carriers and internal customers to grow the pipeline and expand future capacity opportunities.
Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
Analyze carriers and the freight market to meet customers’ freight needs.
Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
Communicate proactively with carriers and sales teams to fulfill commitments, exceed service expectations, and resolve shipment and delivery problems.