Carrier Account Manager

Spot Inc.•Indianapolis, IN

7d•Onsite

About The Position

Spot’s Carrier Account Managers build relationships with carriers, negotiate rates and freight-movement terms, and provide customer service that supports business growth. The role uses discretion and sound judgment to manage and troubleshoot freight movement. It is based onsite five days a week in Indianapolis, Indiana, with an early 2027 start date. Compensation is a $45,000 base salary plus commission. The position is non-exempt under the Fair Labor Standards Act and is eligible for overtime. Spot describes its work environment as a fast-paced logistics marketplace built on initiative, drive, teamwork, relationship-building, and around-the-clock support. The company provides equal employment opportunities and reasonable accommodations for individuals with disabilities.

Requirements

Bachelor’s degree.
At least 2 years of sales experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multitasking ability, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Procure, negotiate, and secure carriers to move available freight promptly and cost-effectively while meeting client needs and building relationships.
Provide consistent, exceptional service to carriers and internal customers to grow the pipeline and expand future capacity opportunities.
Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
Analyze carriers and freight markets to meet customers’ freight needs.
Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
Communicate proactively with carriers and sales teams to fulfill commitments, exceed service expectations, and resolve shipment and delivery problems.