Sr. Manager - Account Management, Intermodal

Uber Freight•Chicago, IL

4d•$101,000 - $131,000•Hybrid

About The Position

The Sr. Manager, Intermodal Operations sets strategy across teams responsible for intermodal account operations, supporting brokerage and transportation management. Working closely with their director and senior leadership, this role aligns functional teams and understands the drivers of key performance metrics. The position focuses on operational efficiency, process improvement adoption, management, and team development, while maintaining broad organizational influence and relationships. The role manages operations coordinators, account managers, associate managers, and operations managers in the US and Mexico. It develops operational execution strategies, improves operational efficiency, hires and develops a high-performing team, presents to senior executives, crafts strategy, drives accountability, and facilitates solution selling at some of Uber Freight’s largest accounts.

Requirements

Bachelor’s degree and/or 4+ years of work experience.
5+ years of experience in the freight industry, particularly in intermodal.
2+ years of managerial experience.

Nice To Haves

Strong organizational skills.
Bias toward using data to make informed decisions.
Deep experience working with cross-departmental stakeholders to accomplish business goals.
History of setting a vision for a team, especially through the use of data.
Trusted advisor across the peer group.
Skill and commitment in developing talent.

Responsibilities

Translate business unit goals into an operational plan or roadmap for the team.
Identify problems before they surface and address key pain points for Uber Freight customers and internal teams.
Build and inspire a culture of high-quality customer service across Uber Freight.
Estimate, seek out, and allocate team and cross-functional resources to meet objectives.
Build a data-driven culture of continuous improvement and establish strategic relationships across the organization.
Use contextual awareness to make trade-offs and manage conflict appropriately.
Influence the broader organization on the importance of customer obsession and defect reduction.
Balance CSAT considerations with other key metrics in strategy, stakeholder management, and process design.
Identify new business opportunities and assess their impact on company objectives.
Develop operational execution strategies and improve operational efficiency.
Hire and develop a high-performing team.
Present to senior executives, craft strategy, drive accountability, and facilitate solution selling at large accounts.