Sr. Manager, Account Management

Uber Freight • Chicago, IL

12d • Hybrid

About The Position

The Sr. Manager, Account Management sets strategy across multiple accounts within a Squad and works closely with the Director and senior leadership to align functional teams and understand the factors driving key performance metrics. The role is responsible for improving operational efficiency, advancing process improvement, and demonstrating strong people-management and team-development capabilities. This visible leader builds relationships and influence across the organization and manages operation coordinators, account managers, and associate account managers.

The Sr. Manager develops operational execution strategies to improve Uber Freight’s core efficiency and serves as a thought leader and trusted resource to peers. They hire and develop a high-performing team, present to senior executives, craft strategy, drive accountability, and facilitate solution selling for some of Uber Freight’s largest accounts. The role translates business-unit goals into an operational roadmap, anticipates and resolves customer and internal pain points, and builds a culture of high-quality customer service and data-driven continuous improvement. It also involves allocating resources, building cross-functional relationships, making informed trade-offs, managing conflict, promoting customer obsession and defect reduction, balancing CSAT with other metrics, and identifying business opportunities with measurable impact.

Requirements

• Bachelor’s degree and/or 4+ years of working experience.
• 5+ years of experience in the freight industry.
• 2+ years of managerial experience.

Nice To Haves

• Strong organizational skills.
• A bias for using data to make informed decisions.
• Deep experience working with cross-departmental stakeholders to accomplish business goals.
• A history of setting a vision for a team, especially through the use of data.
• Trusted advisor across their peer group.
• Skilled at and committed to developing talent.

Responsibilities

• Set strategy across multiple accounts within a Squad in coordination with the Director and senior leadership.
• Translate business-unit goals into an operational plan and roadmap for the team.
• Identify problems proactively and resolve pain points for Uber Freight customers and the internal organization.
• Build and inspire a culture of high-quality customer service across Uber Freight.
• Estimate, seek out, and allocate team and cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement and develop strategic relationships across the organization.
• Use contextual awareness to make trade-offs and manage conflict appropriately.
• Influence the broader organization on customer obsession and defect reduction.
• Incorporate trade-offs between CSAT and other key metrics into strategy, stakeholder management, and process design.
• Identify and unlock business opportunities with measured impact on company objectives.
• Manage operation coordinators, account managers, and associate account managers.
• Hire and develop a high-performing team, drive accountability, and facilitate solution selling at large accounts.

Benefits

• Company-sponsored health plan
• Dental benefits
• Vision benefits
• 401(k) match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance
• Performance or sales incentive bonus program may be available to U.S.-based employees, depending on role
• Uber Freight equity awards may be available to U.S.-based employees, depending on role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior