Sr. Manager - Account Management, Intermodal

Uber Freight • Chicago, IL

4d • Hybrid

About The Position

The Sr. Manager, Intermodal Operations sets strategy across the teams responsible for intermodal account operations, supporting brokerage and transportation management. In partnership with their director and senior leadership, this leader aligns functional teams and understands the drivers of key performance metrics. They create operational efficiency, advance process improvement, and demonstrate strong management and team-development capabilities. The role manages operations coordinators, account managers, associate managers, and operations managers in the US and Mexico. The Sr. Manager develops new operational execution strategies and improves operational efficiency, while serving as a thought leader and trusted peer advisor. They hire and develop a high-performing team, present to senior executives, craft strategy, drive accountability, and facilitate solution selling for some of Uber Freight’s largest accounts.

Requirements

• Bachelor’s degree and/or 4+ years of working experience.
• 5+ years of experience in the freight industry, particularly in intermodal.
• 2+ years of managerial experience.

Nice To Haves

• Strong organizational skills.
• Bias toward using data to make informed decisions.
• Deep experience working with cross-departmental stakeholders to accomplish business goals.
• History of setting a vision for a team, especially through the use of data.
• Trusted advisor across their peer group.
• Skilled at and committed to developing talent.

Responsibilities

• Translate business-unit goals into an operational plan or roadmap for the team.
• Identify problems proactively and address pain points for Uber Freight customers and the internal organization.
• Build and inspire a culture of high-quality customer service across Uber Freight.
• Estimate, seek out, and allocate team and cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement and develop strategic relationships across the organization.
• Use contextual awareness to make trade-offs and manage conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Balance CSAT with other key metrics when setting strategy, managing stakeholders, and designing processes.
• Identify and unlock business opportunities with measurable impact on company objectives.
• Manage and develop a team of operations coordinators, account managers, associate managers, and operations managers in the US and Mexico.
• Present to senior executives, craft strategy, drive accountability, and facilitate solution selling for major accounts.

Benefits

• Company-sponsored health plan (for eligible U.S. employees working more than 30 hours).
• Dental benefits.
• Vision benefits.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Potential eligibility for a performance or sales incentive bonus program.
• Potential participation in Uber Freight equity awards.
• Other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager