Sr. Manager, Account Management
About The Position
A Sr. Manager sets strategy across multiple accounts within a Squad, working closely with the Director and senior leadership to align functional teams and understand the levers that drive key performance metrics. The role focuses on creating operational efficiency, driving process improvement, and demonstrating strong management and team-development capabilities. The Sr. Manager is a visible leader with broad influence and relationships across the organization. The Sr. Manager manages a team of operation coordinators, account managers, and associate account managers. They develop operational execution strategies and improve Uber Freight’s core efficiency, serving as a thought leader and trusted source of advice beyond their immediate scope. The role requires mature management, hiring and developing a high-performing team, presenting to senior executives, crafting strategy, driving accountability, and facilitating solution selling at some of Uber Freight’s largest accounts.
Requirements
- Bachelor’s degree and/or at least 4 years of work experience.
- At least 5 years of experience in the freight industry.
- At least 2 years of managerial experience.
Nice To Haves
- Strong organizational skills.
- Bias for using data to make informed decisions.
- Deep experience working with cross-departmental stakeholders to accomplish business goals.
- History of setting a vision for a team, especially through the use of data.
- Trusted advisor across the peer group.
- Skilled at and committed to developing talent.
Responsibilities
- Translate business-unit goals into an operational plan or roadmap for the team.
- Identify problems proactively and solve key pain points for Uber Freight customers and the internal organization.
- Build and inspire a culture of high-quality customer service across Uber Freight.
- Estimate, seek out, and allocate team and cross-functional resources to meet objectives.
- Build a data-driven culture of continuous improvement and form strategic relationships across the organization.
- Use contextual awareness to make trade-offs and manage conflict appropriately.
- Influence the broader organization on the importance of customer obsession and defect reduction.
- Understand trade-offs between CSAT and other key metrics and apply this awareness to strategy, stakeholder management, and process design.
- Identify and unlock business opportunities with measured impact on company objectives.
- Manage a team of operation coordinators, account managers, and associate account managers.
- Develop operational execution strategies and improve Uber Freight’s core efficiency.
- Hire and develop a high-performing team, drive accountability, and facilitate solution selling at major accounts.
Benefits
- Company-sponsored health plan for eligible U.S. employees working more than 30 hours.
- Dental and vision benefits.
- 401(k) match.
- Financial and mental wellness benefits.
- Parental leave.
- Short- and long-term disability coverage.
- Life insurance.
- Potential eligibility for performance or sales incentive bonus programs.
- Potential participation in Uber Freight equity awards.
- Other compensation depending upon the role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
