Intermodal Account Coordinator

Cornerstone Systems•Chicago, IL

1d•Onsite

About The Position

Cornerstone Systems is seeking an Intermodal-Account Coordinator for our Burr Ridge, IL office. The Account Coordinator supporting the Intermodal Operations department represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are a motivated, self-starters able to manage multiple projects at once within a fast-paced environment. The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Requirements

Excellent oral and written communication skills
Excellent customer service and interpersonal skills
Possess a strong sense of urgency and time management skills
Ability to work well under time-sensitive, high-pressure, stressful situations
High level of attention to detail required
Strong negotiating skills
Able to manage multiple projects simultaneously
Proficient in Microsoft Office Suite and Excel

Nice To Haves

Bachelor’s Degree in Business, Transportation, Logistics or related field preferred, but not required
1-2+ years transportation or logistics industry experience preferred, but not required
Cost management experience preferred, but not required

Responsibilities

Determine the most profitable routing option.
Schedule appointments per the customer’s requirements
Send the carrier the load information and confirm carrier capacity.
Develop and maintain professional relationships with customers and carriers.
Meet performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of customers’ requirements.
Professional communication with carriers, customers, receivers, shippers, and railroads
Manage equipment pool management, reconciliation, and reporting
Submit rail billing to the respective railroads and equipment providers.
Obtain In-and-Out times from all carriers
Ensure loaded containers go into the railroad as scheduled
Process accessorial charges incurred at origin and or at destination
Audit and maintain work orders
Release invoices
Run various reports that will assist in properly managing customer orders
Back Up for other team members and/or team leader, as needed
Participate in a shared on-call rotation, providing occasional after-hours and weekend support based on team scheduling.
Provide in-depth daily tracing of loads
Schedule delivery appointments per customer’s requirements
Ensure termination of empty equipment in a timely manner
Promote and display Cornerstones Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable attendance expected
Other work-related duties as assigned by supervisor/manager