Account Operations Specialist - Drayage/Intermodal

MegaCorp Logistics•Jacksonville, FL

10d

About The Position

The Account Operations Specialist – Drayage/Intermodal supports Account Managers and internal teams by coordinating daily freight operations for drayage, intermodal, port, rail, and container-related transportation services. The role helps ensure accurate execution, carrier coordination, shipment visibility, billing accuracy, service quality, and customer satisfaction in a fast-paced logistics environment. The specialist supports customer accounts, builds carrier and vendor relationships, evaluates and negotiates with carriers, and schedules, dispatches, monitors, and tracks freight. The position coordinates port, rail, and container movements and serves as a liaison among customers, carriers, shippers, receivers, terminals, rail providers, and internal departments. It also addresses operational and service issues, maintains accurate records in company systems, and supports billing, claims, receivables, and other follow-up activities. MegaCorp provides a three-month paid training program with structured instruction, hands-on learning alongside experienced brokers, peer mentorship, and ongoing coaching. The role offers a salary of $45,000–$55,000 plus 25% uncapped commission paid monthly.

Requirements

High school diploma or GED required.
Strong customer service, communication, organization, and problem-solving skills required.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment required.

Nice To Haves

Bachelor’s degree in Business, Logistics, Supply Chain, Transportation, Operations, or a related field preferred.
One or more years of experience in freight brokerage, logistics, transportation, drayage, intermodal, operations, or a related field preferred.
Experience supporting customer accounts, freight operations, carrier coordination, shipment tracking, or transportation documentation preferred.
Experience with drayage operations, port transportation, rail transportation, container logistics, or intermodal services preferred.
Knowledge of transportation pricing, carrier rates, accessorial fees, billing, claims, or supply chain operations preferred.
Experience using HERO, TMS platforms, logistics software, or related transportation systems preferred.

Responsibilities

Support Account Managers in servicing assigned customer accounts and transportation needs.
Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors.
Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements.
Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities to improve service, efficiency, and cost control.
Negotiate carrier rates in spot-market and contract environments.
Schedule, dispatch, monitor, and track freight to support on-time pickup, transit, delivery, and completion; proactively resolve transportation issues.
Coordinate port, rail, and container movements for drayage and intermodal shipments.
Serve as a liaison among customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments.
Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control.
Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are accurate and complete.
Manage client claims, receivables issues, load releases, and other operational follow-up activities.
Maintain accurate customer, shipment, carrier, billing, and account records within company systems, including HERO.
Coordinate with Operations Processing, Accounts Receivable, Finance, Claims, Pricing, Sales, and other internal teams.
Perform other duties as assigned.