Operations Supervisor - Intermodal

Werner Enterprises•Omaha, IL

12h

About The Position

The Operations Supervisor for EQ and Carrier Planning serves as Werner’s key operations link between the organization, drivers, and customers. The role provides leadership for multiple on-site management teams and maximizes operational performance using objective operational and financial measures. The supervisor is accountable for account performance, including acceptable margins, growth targets, and profitability, while managing and developing customer relationships and helping minimize customers’ overall logistics costs. These goals must be achieved while meeting key performance indicators established by Werner and its customers. The position involves supervising office personnel assigned to accounts, managing account profitability and operations, developing staff, and coordinating customer-facing planning and performance reviews. The supervisor works with minimal supervision and must be willing and able to travel as needed; travel is estimated at 5%. The expected starting pay range is $68,094 to $90,792 annualized, with offers determined by experience, skills, and qualifications.

Requirements

Ability to comprehend and interpret profit and loss statements and analyze trends.
Ability to supervise and develop office personnel and on-site management teams.
Ability to balance customer, driver, and company needs when making decisions.
Ability to manage account performance, including profitability, revenue, invoicing, staffing, driver turnover, fleet sizing, and load planning.
Ability to analyze operational procedures and metrics and implement improvements.
Ability to plan tactically around current and upcoming business conditions.
Ability to develop, write, and present customer performance reviews.
Ability to communicate and work with customers, senior leaders, on-site staff, and support departments.
Ability to work with minimal supervision and under pressure to meet schedules and timelines.
Ability to travel as needed; estimated travel is 5%.
Proficiency in AS400.

Responsibilities

Interpret and analyze profit and loss statements for positive and negative trends, and establish sustainable improvement practices.
Supervise daily the office personnel assigned to respective accounts, covering teams of 10 to 100 employees.
Make decisions that balance customer, driver, and Werner needs to support efficiency and effectiveness.
Develop detailed knowledge of customers, anticipate their needs, respond to requests, resolve complaints, and follow up promptly on challenges and opportunities.
Manage key account factors, including profitability, revenue generation, invoicing, personnel management, driver turnover, fleet sizing, load planning, and direct or on-site customer interaction.
Analyze operating procedures and metrics, and implement improvement plans to improve profitability and lower costs.
Coordinate tactical planning initiatives; assess current and upcoming business conditions and develop daily tactical plans.
Travel as needed or requested to monitor operational and staff performance, including periodic site coverage.
Participate in developing and implementing new processes and provide follow-up training.
Compile statistical data for each Dedicated Operation to meet Werner and customer performance expectations.
Develop, write, and present monthly, quarterly, or annual customer reviews.
Support the quality of Dedicated Managers, Fleet Managers, and other on-site staff in managing their accounts, including monitoring Werner reporting and coordinating with support departments.
Interface daily with customers, directors, vice presidents, and on-site operations staff to ensure positive results.
Direct staff development and performance, monitor performance and procedure compliance, correct deficiencies, provide feedback, handle disciplinary issues, and counsel associates.
Promote a cooperative working climate and strong productivity and morale; prepare and administer timely performance evaluations.
Provide team members with role clarity and career development through regular one-on-one discussions.
Manage associate resources and coverage to support customer satisfaction.
Organize and meet schedules and timelines while working under pressure.
Comply with departmental, divisional, and organizational policies, procedures, and standards, and promote a safety culture.
Collaborate across the organization to identify and implement local and global solutions to improve driver retention.
Use AS400 proficiently and review and audit weekly invoicing for accuracy.