Operations Supervisor - Intermodal

Werner Enterprises

1d•$68,094 - $90,792

About The Position

The Operations Supervisor is Werner’s key operations link between the organization, drivers, and customers. The role provides leadership for multiple on-site management teams and maximizes performance using operational and financial measures. The supervisor is accountable for account performance, including acceptable margins, growth targets, and profitability, while managing customer relationships and helping minimize customers’ overall logistics costs. The role also ensures performance against KPIs established by Werner and its customers. The position oversees account management and staff performance, analyzes financial and operational results, coordinates tactical planning, and works with customers and internal departments to improve service and profitability. It requires working with minimal supervision and traveling as needed, estimated at 5%. The expected starting pay range is $68,094–$90,792 annualized, based on experience, skills, and qualifications.

Requirements

Proficiency in AS400.
Ability to comprehend and interpret P&L statements and analyze financial trends.
Ability to travel as needed; estimated travel is 5%.
Ability to work with minimal supervision.
Ability to organize and meet schedules and timelines under pressure.

Responsibilities

Comprehend and interpret P&L statements, identify positive and negative trends, and establish sustainable improvement practices.
Supervise office personnel assigned to the account, typically 10–100 employees.
Make decisions that balance customer, driver, and Werner needs to achieve efficiency and effectiveness.
Develop detailed knowledge of customers; anticipate and promptly respond to their needs, resolve complaints, and follow up on challenges and opportunities.
Manage account profitability, revenue generation, invoicing, personnel, driver turnover, fleet sizing, load planning, and direct or on-site customer interactions.
Analyze operating procedures and metrics and implement plans to improve profitability and lower costs.
Coordinate tactical planning, understand current and upcoming business conditions for the next 30–45 days, and develop daily plans to deliver results.
Travel as needed or requested to monitor operational and staff performance, including periodic site coverage.
Participate in planning and implementing new processes and provide follow-up training.
Compile statistical data for each Dedicated Operation to meet Werner and customer KPIs.
Develop, write, and present monthly, quarterly, or annual customer reviews.
Support the quality of Dedicated Managers, Fleet Managers, and other on-site staff in daily account management; monitor account reporting and coordinate with support departments such as billing, recruiting, fleet assignments, and pricing.
Interface daily with customers, directors, vice presidents, and on-site operations staff to support positive results.
Direct staff development and performance, correct deficiencies, provide feedback, address disciplinary issues, counsel associates, and promote a cooperative and productive work climate.
Prepare and administer timely performance evaluations and provide role clarity and career development through regular one-on-one discussions.
Manage associate resources and coverage to ensure customer satisfaction.
Organize and meet schedules and timelines while working under pressure.
Comply with departmental, divisional, and organizational policies, procedures, and standards while promoting a safety culture.
Collaborate across the organization to identify and implement local and global solutions to improve driver retention.
Review and audit weekly invoicing for accuracy.