Drayage and Transload Account Manager

Alpha Staffing and Recruiting • Berwyn, IL

6d • Remote

About The Position

We are seeking a detail-oriented and experienced Drayage & Transload Account Manager to join a growing freight brokerage team. The role requires hands-on experience in U.S. drayage, intermodal transportation, and transload operations, along with strengths in account management, customer service, carrier coordination, and shipment execution.

The Account Manager manages customer accounts and oversees the transportation lifecycle, including container pickups and deliveries, transloading, warehouse coordination, appointment scheduling, shipment tracking, and empty container returns. As the primary contact for assigned customers, the successful candidate builds business relationships and supports reliable transportation solutions, operational efficiency, and customer satisfaction. The position requires strong communication, problem-solving, negotiation, and organizational skills, as well as the ability to manage multiple accounts and shipments in a fast-paced logistics environment.

Requirements

• At least 2 years of experience in U.S. drayage, intermodal transportation, transload operations, freight brokerage, or logistics account management.
• Previous experience managing customer accounts in the U.S. transportation or logistics industry.
• Strong understanding of U.S. port, rail ramp, container, chassis, and empty-return processes.
• Hands-on experience coordinating transloading operations, warehouse appointments, container unloading, and freight transfers.
• Understanding of detention, demurrage, chassis, storage, pre-pull, and other accessorial charges.
• Experience coordinating drayage carriers, dispatchers, warehouses, and transportation providers.
• Strong customer service and relationship management skills, including the ability to handle multiple accounts simultaneously.
• Experience with freight pricing, rate negotiations, carrier management, and cost control.
• Ability to troubleshoot shipment delays, resolve operational issues, and provide recovery solutions.
• Familiarity with transportation management systems (TMS), carrier portals, load boards, and logistics software.
• Proficiency in Microsoft Excel, Google Workspace, and other transportation-related platforms.
• Excellent verbal and written English communication skills.
• Strong organizational, analytical, negotiation, and problem-solving abilities.
• Ability to work independently in a remote environment and collaborate effectively with cross-functional teams.

Responsibilities

• Manage existing customer relationships as the primary point of contact for drayage and transload operations.
• Understand customer transportation needs and provide tailored logistics solutions.
• Communicate shipment statuses, schedules, delays, and operational updates to customers.
• Address customer concerns, resolve service issues, and support customer satisfaction.
• Identify opportunities to expand accounts, increase shipment volume, and develop additional business.
• Coordinate customer requests, pricing inquiries, service changes, and special transportation requirements.
• Work with internal sales and operations teams to meet customer expectations.
• Monitor account performance and identify opportunities to improve service quality and operational efficiency.
• Coordinate end-to-end U.S. drayage and intermodal shipments, including container pickups, deliveries, and empty returns.
• Oversee transloading, including container unloading, freight transfers, reloading, and warehouse handling.
• Coordinate with ports, rail ramps, warehouses, distribution centers, and transload facilities.
• Schedule and confirm pickup, delivery, warehouse, and transload appointments.
• Coordinate with carriers, dispatchers, warehouse personnel, and customers to support timely shipment execution.
• Monitor shipment milestones, container availability, and delivery schedules.
• Track container availability, last free days, and empty-return requirements to help avoid detention and demurrage charges.
• Manage delays, missed appointments, equipment shortages, warehouse capacity issues, and other operational challenges.
• Ensure accurate shipment documentation, including Bills of Lading, Proofs of Delivery, delivery orders, interchange receipts, and warehouse receipts.
• Source, evaluate, and coordinate drayage carriers and transload providers.
• Negotiate transportation and transload rates while maintaining service quality and profitability.
• Build and maintain relationships with carriers, dispatchers, warehouse operators, and other logistics partners.
• Monitor carrier performance, including on-time pickups and deliveries, communication, and service reliability.
• Resolve carrier-related issues and coordinate recovery solutions during operational disruptions.
• Verify carrier capacity, equipment availability, and service capabilities against customer requirements.
• Prepare and review customer quotes for drayage, transload, and related transportation services.
• Monitor shipment costs and profitability against agreed customer pricing.
• Review accessorial charges, including detention, demurrage, chassis, storage, pre-pull, dry runs, waiting time, and warehouse handling.
• Verify carrier invoices and supporting documentation for billing accuracy.
• Investigate rate discrepancies, dispute unauthorized charges, and coordinate resolutions with carriers and accounting.
• Assist with customer invoicing, freight cost reconciliation, and outstanding billing inquiries.
• Maintain accurate shipment records, customer information, pricing details, and operational updates in the TMS.

Benefits

• Fully remote work environment.
• Competitive compensation based on experience and qualifications.
• Opportunity to manage and develop customer accounts within the U.S. logistics market.
• Work with an experienced transportation and freight brokerage team.
• Professional development and career growth opportunities.
• Collaborative work environment focused on customer satisfaction, operational excellence, and business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed