Account Operations Specialist - Drayage/Intermodal

MegaCorp Logistics•Jacksonville, FL

11d•$45,000 - $55,000

About The Position

The Account Operations Specialist – Drayage/Intermodal supports Account Managers and internal teams by coordinating daily freight operations for drayage, intermodal, port, rail, and container-related transportation services. The role helps ensure accurate execution, carrier coordination, shipment visibility, billing accuracy, service quality, and customer satisfaction in a fast-paced logistics environment. The position includes a salary of $45,000–$55,000 and 25% uncapped commission paid monthly. MegaCorp provides a three-month paid training program with hands-on learning, peer mentorship, and ongoing operational coaching. The company describes its environment as fun, energetic, team-oriented, and high-energy, with opportunities for professional development and career growth.

Requirements

High school diploma or GED required.
Strong customer service, communication, organization, and problem-solving skills required.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment required.

Nice To Haves

Bachelor’s degree in Business, Logistics, Supply Chain, Transportation, Operations, or a related field.
One or more years of experience in freight brokerage, logistics, transportation, drayage, intermodal, operations, or a related field.
Experience supporting customer accounts, freight operations, carrier coordination, shipment tracking, or transportation documentation.
Experience with drayage operations, port transportation, rail transportation, container logistics, or intermodal services.
Knowledge of transportation pricing, carrier rates, accessorial fees, billing, claims, or supply chain operations.
Experience using HERO, TMS platforms, logistics software, or related transportation systems.

Responsibilities

Support Account Managers in servicing assigned customer accounts and their drayage, intermodal, port, rail, and container transportation needs.
Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors.
Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements.
Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities to improve service, efficiency, and cost control.
Negotiate carrier rates in spot-market and contract environments.
Schedule, dispatch, monitor, and track freight loads to ensure on-time pickup, transit, delivery, and completion.
Proactively resolve transportation issues, including delays, weather impacts, port congestion, terminal disruptions, equipment availability, and appointment changes.
Serve as a liaison between customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments to support communication and issue resolution.
Coordinate port, rail, and container movements for drayage and intermodal shipments while maintaining knowledge of market conditions, capacity, and service expectations.
Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control.
Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are accurate and complete.
Manage client claims, receivables issues, load releases, and other operational follow-up activities.
Maintain accurate customer, shipment, carrier, billing, and account records in company systems, including HERO.
Coordinate with Operations Processing, Accounts Receivable, Finance, Claims, Pricing, Sales, and other internal teams to support billing accuracy, operational efficiency, and customer service.
Perform other duties as assigned.