Interim Hospice Patient Care Manager

Paradigm Health•Lafayette, IN

5d•Onsite

About The Position

Paradigm Health is hiring a full-time hospice clinical leader to provide operational and clinical support for hospice clinicians and patients across a local Indiana territory. The role supports up to 8–10 RN case managers (RNCMs), along with other hospice nurses and aides, and works with partnering disciplines such as Supportive Services. The position is based in the office in the posting city each day. The manager oversees day-to-day clinical operations, including morning calls, field staff questions, visit coverage for call-ins, and patients’ PRN visit needs. The role also maintains clinical logs, identifies trends, develops improvement plans, follows up on grievances, monitors medication and equipment utilization, participates in pharmacy reviews, supports care planning and challenging patient-care situations, and oversees timely, accurate HIS measures as the HIS Administrator for applicable patients. The posting describes a supportive team culture and identifies Paradigm Health as a six-time Indy Star Top Workplace. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Active RN license in the state of Indiana.
At least 2 years of hospice experience.
Knowledge of hospice regulations and Conditions of Participation (COPs).
Valid state driver’s license and reliable automobile.
CPR certification.
Proof of current automobile insurance.
Current health certificate or physical examination and TB testing.
Criminal background check.
Currently certified as a CHPN (Certified Hospice and Palliative Nurse), or willingness to obtain certification within the first year in the Clinical Coordinator position.

Responsibilities

Coordinate support for up to 8–10 RNCMs, other hospice nurses, and aides, and develop relationships with partnering disciplines.
Work with other Clinical Coordinators to ensure consistent messaging and education for hospice clinicians.
Oversee day-to-day clinical operations for associated RNCMs, including morning calls, field questions, visit coverage for staff call-ins, and patient PRN visit needs.
Maintain clinical logs, such as falls, infections, and incidents; bring data to QAPI, identify trends, and execute improvement plans.
Complete timely grievance follow-up for associated patients, document follow-up and re-education efforts, and support service recovery.
Oversee medication, DME, and supply utilization for associated patients to meet patient needs while remaining fiscally responsible.
Participate in monthly hospice pharmacy calls and reviews, address suggested changes with the team, and raise relevant field-staff questions or concerns with pharmacy representatives.
Support RNCMs and the hospice care team with care plan meetings and challenging patient-care conversations or situations.
Oversee timely and accurate completion of HIS measures and act as the HIS Administrator for applicable patients.