Interactive Teller

Centennial Bank•Jonesboro, AR

12d

About The Position

The Interactive Teller provides a positive customer experience through accurate, professional, and exceptional service. The role primarily conducts banking transactions through video and telecommunication equipment, specifically Interactive Teller Machines (ITMs). The employee is expected to know retail products and services, with a focus on customer satisfaction and retention. The position includes handling cash and negotiable items, processing deposits, withdrawals, transfers, and loan payments, balancing the teller station, helping customers through the ITM video function, cross-selling bank products and services, and following account-protection and bank-safety limits and procedures. The employee also scans documents, uses judgment when applying holds and making check-cashing decisions, supports other interactive tellers within their authority, completes required compliance training, and maintains a flexible work schedule. The work is highly repetitive and requires concentration. The environment has usually moderate noise and may involve intermittent standing and walking, as well as occasional pushing, carrying, or lifting. The employee must frequently lift or move up to 50 pounds and regularly lift or move up to 25 pounds.

Requirements

High school education or GED, with particular emphasis on office skills, shop skills, or similar areas, plus 19 to 23 months of related experience and/or training, or an equivalent combination of education and experience.
Mental alertness and adaptability to office and field-area work routines.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and coworkers.
Ability to add, subtract, multiply, and divide, including using money and other forms of measurement.
Ability to understand and carry out detailed written or oral instructions and handle routine problems involving a few known variables.
Basic skills in 10-key, spreadsheets, and word processing/typing.
Must be an effective communicator.
Must be willing to perform teller duties while on camera.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and regular lifting or moving of up to 25 pounds.

Nice To Haves

Six months of call center experience.

Responsibilities

Verify receipts and payouts for cash transactions and handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station through an interactive teller machine, including running and submitting system reports.
Assist customers with inquiries through the ITM video function.
Cross-sell bank products and services.
Follow limits established to protect customer accounts and maintain bank safety and soundness.
Adhere to bank policies and procedures.
Scan bank documents as needed.
Use sound judgment when applying holds and making check-cashing decisions.
Assist other interactive tellers with decisions within the employee’s authority limits.
Adhere to the work schedule and maintain flexible availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work in a constant state of alertness and in a safe manner.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.