Interactive Teller

Centennial Bank•Jonesboro, AR

13d

About The Position

The Interactive Teller provides a positive customer experience through accurate, professional, and exceptional service. The primary function is to conduct banking transactions using video and telecommunication equipment, specifically Interactive Teller Machines (ITMs). The employee should know retail products and services, with a focus on customer satisfaction and retention. The role includes handling transactions and teller-station balancing, assisting customers through the ITM video function, cross-selling bank products and services, following account and bank safety limits and policies, scanning documents, and applying sound judgment to holds and check-cashing decisions. The employee must maintain a professional attitude and appearance, adhere to the work schedule, remain alert and work safely, and complete required BSA/AML and other compliance training. The position requires effective communication, basic arithmetic and money-handling skills, and the ability to follow detailed instructions and resolve routine problems. It involves repetitive, low-physical work requiring concentration. Working conditions include usually moderate noise and intermittent standing and walking, with occasional pushing, carrying, or lifting. The employee must be willing to perform teller duties while on camera.

Requirements

High school education or GED, with emphasis on office skills, shop skills, or similar, plus 19 to 23 months of related experience and/or training, or an equivalent combination of education and experience.
Mental alertness and adaptability to office and field-area work routines.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and coworkers.
Ability to add, subtract, multiply, and divide, including using money and other forms of measurement.
Ability to understand and carry out detailed written or oral instructions and address routine problems involving a few known variables.
Basic 10-key, spreadsheet, and word-processing/typing skills.
Must be an effective communicator.
Must be willing to perform teller duties while on camera.
Ability to meet the physical requirements of the role, including frequent lifting or moving of up to 50 pounds and regular lifting or moving of up to 25 pounds.

Nice To Haves

Six months of call center experience.

Responsibilities

Verify receipts and payouts on cash transactions; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station through an interactive teller machine, including running and submitting system reports.
Assist customers with inquiries through the ITM video function.
Cross-sell bank products and services.
Follow established limits for protecting customer accounts and maintaining bank safety and soundness.
Adhere to bank policies and procedures.
Scan bank documents as needed.
Use sound judgment when applying holds and making check-cashing decisions.
Assist other interactive tellers with decisions within the employee’s authority limits.
Adhere to the work schedule and maintain flexibility in work-schedule availability.
Maintain a positive, friendly, and professional attitude and appearance.
Remain alert and work safely.
Complete required BSA/AML training and other assigned compliance training.
Perform other related duties as required or assigned.