Intensive Services Case Manager (ICMS) – Case Manager II/III

Century Housing Corporation • Long Beach, CA

84d • $29 - $32

About The Position

Intensive Case Management Services (ICMS) provide comprehensive, community-based services to individuals experiencing or exiting homelessness who have complex medical, behavioral health, and social service needs. Using a Housing First and Harm Reduction approach, Case Managers help residents living in Permanent Supportive Housing (PSH) achieve housing stability, improve health outcomes, and increase independence.

This position is relationship-focused and fast-paced. Case Managers are assigned to a primary office location, but the work also includes home visits and travel to community locations. The role requires flexibility, critical thinking, and the ability to respond to changing priorities, urgent client needs, and crisis situations while maintaining professionalism and strong clinical judgment.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field and at least one year of experience working with individuals experiencing homelessness; or two years of experience providing direct mental health services or intensive case management.
• Strong communication, organization, documentation, and time management skills.
• Ability to work collaboratively while managing competing priorities in a community-based environment.
• Ability to respond to urgent client needs and crisis situations while maintaining professionalism and strong clinical judgment.
• Ability to regularly see and read information on a computer screen; hear and communicate effectively in person and by telephone; stand and walk; sit at a workstation for extended periods; use hands and fingers for writing, typing, keyboard and telephone use, grasping, and handling materials; and lift, carry, push, or pull up to 15 pounds.

Nice To Haves

• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, and chronic health conditions.
• Knowledge of Housing First, Harm Reduction, trauma-informed care, and community resources.
• Experience with electronic documentation systems such as HMIS, CHAMP, APRICOT, or similar.
• Ability to work occasional evenings or weekends as program needs require.

Responsibilities

• Provide intensive, client-centered case management to residents living in Permanent Supportive Housing.
• Develop trusting relationships that promote housing stability, recovery, independence, and improved physical and behavioral health.
• Conduct comprehensive psychosocial assessments and develop individualized service plans, reviewing and updating plans at least quarterly.
• Coordinate referrals and linkage to primary care, behavioral health, substance use treatment, benefits, employment, legal services, and other community resources.
• Conduct home visits, wellness checks, and community-based services where clients live, and accompany clients to appointments as needed to support engagement and continuity of care.
• Respond to behavioral health, housing, and other client crises using trauma-informed crisis intervention, de-escalation, and coordination with emergency responders, hospitals, and community providers when appropriate.
• Maintain timely and accurate documentation, assessments, service plans, and progress notes in CHAMP, HMIS, APRICOT, and other required systems.
• Manage a caseload in accordance with County ICMS staffing requirements; assume additional clients or provide coverage at other program locations as client acuity and program needs require.
• Collaborate with multidisciplinary teams, property management, healthcare providers, and community partners to support resident success and housing retention.
• Practice Housing First and Harm Reduction principles while respecting client choice, dignity, and self-determination.
• Participate in team meetings, trainings, and quality improvement activities, and perform other duties as assigned.

Benefits

• 100% employer-paid medical, dental, vision, life, and long-term disability insurance
• Retirement plan with employer match
• Paid time off and paid holidays
• College tuition assistance
• Professional development opportunities
• Student loan repayment assistance
• Opportunities for growth within a mission-driven organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level