Intensive Case Manager - New Beginnings (Adult Housing Programs)

HELP of Southern Nevada • Las Vegas, NV

9h

About The Position

HELP of Southern Nevada serves individuals and families across Southern Nevada through direct services, training, and referrals to community resources, with the goal of helping them overcome barriers and attain self-sufficiency. The New Beginnings program provides permanent supportive housing to chronically unhoused adults without children. The Intensive Case Manager supports participants in addressing challenges, building self-sufficiency and stability, and improving their quality of life.

Under the direct supervision of the Adult Housing Programs Supervisor, the Intensive Case Manager provides intensive case management to chronically unhoused adults. The role includes conducting intake and needs assessments, helping clients move into long-term housing, developing and updating individualized case plans, connecting clients with internal and community services, conducting home visits, and maintaining client records and audit-ready files. The position is full-time, non-exempt, and works Monday through Thursday, with flexible hours as required by the client caseload.

Requirements

• Proof of high school graduation or GED.
• Two years of experience with data entry, compliance, or a related field.
• Previous experience working with the unhoused population.
• Knowledge of local social service agencies, programs, and issues affecting the local unhoused population.
• Knowledge of applicable statutes, ordinances, and codes.
• Knowledge of social service work, interviewing, and referral techniques.
• Ability to analyze situations, exercise appropriate judgment, and choose an effective course of action.
• Ability to communicate effectively with people from diverse social, cultural, and economic backgrounds, with demonstrated cultural sensitivity.
• Strong written, verbal, and listening skills, including the ability to independently initiate and respond to correspondence.
• Ability to adjust to shifting priorities while remaining organized.
• Ability to understand and follow agency policies and procedures.
• General computer knowledge and ability to use Microsoft Office software.
• Ability to work flexible hours as required by the client caseload.
• Ability to perform accurate mathematical calculations, including client rent and utility costs.

Nice To Haves

• Bachelor's degree in Social Work or a related field.

Responsibilities

• Conduct initial interviews, intakes, and client needs assessments.
• Provide case management and supportive services to clients moving into long-term housing.
• Create individualized case plans based on client needs.
• Review treatment plans monthly, update case plans, and track outcomes.
• Connect clients with wrap-around services offered by HELP, including workforce services, job readiness workshops, energy assistance, and holiday programs.
• Connect clients with mainstream programs, including Medicare, SSI, and SSDI.
• Provide referrals and resources for social services and partner agencies.
• Meet regularly with clients to complete income calculations and rent requests.
• Conduct weekly and semi-monthly home visits.
• Provide transportation to client appointments.
• Enter case notes into HMIS daily and document client progress.
• Maintain audit-ready client files.
• Maintain clear boundaries with clients and providers and uphold ethical standards.
• Facilitate life skills training sessions for clients as needed.
• Perform other related duties assigned by management to meet HELP of Southern Nevada's needs.

Benefits

• 15 paid holidays
• Birthday holiday
• Paid sick and vacation time
• 403(b)
• 90% of the employee-only premium paid for medical, dental, vision, and life insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED