Intensive Care Coordinator - Bachelor's Level (Bilingual Preferred)

The Home for Little Wanderers • Chelsea, MA

1d

About The Position

The Intensive Care Coordinator works with the Chelsea Community Service Agency (CSA), which serves youth with Serious Emotional Disturbance (SED) as part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). The coordinator helps children and families access and coordinate medical, educational, social, therapeutic, and other necessary services, including formal and natural supports and community-based resources. The role includes assessing clients, developing and monitoring care and transition plans, advocating for families, coordinating with providers, and maintaining timely, high-quality documentation. It also involves team participation, supervision, training, and a primary on-call rotation.

Requirements

• Bachelor’s degree in a mental health field, such as counseling, family therapy, social work, or psychology, from an accredited college or university.
• Experience navigating child- or family-serving systems and advocating for family members involved with behavioral health systems.
• Maintain certification in the Massachusetts CANS.

Nice To Haves

• Fluency in a second language, such as Spanish, Portuguese, or Haitian Creole, is preferred but not required.

Responsibilities

• Act as a liaison with collateral agencies and programs, and establish and maintain relationships and services that support children and family growth.
• Advocate for families and educate parents on advocating for themselves and their children.
• Help youth and families obtain and monitor available medical, educational, social, therapeutic, and other necessary services, including formal and natural supports and community-based resources.
• Perform initial assessments and evaluations of new clients and families.
• Develop, implement, and monitor Individual Care Plans and Transition Plans.
• Maintain working relationships with local service providers to facilitate referrals, including referrals from ESP/Mobile Crisis Intervention providers, and coordinate care.
• Communicate continuously with clients, collaterals, and supportive-service providers; schedule and attend case conferences and facilitate communication among providers.
• Administer written assessments, prepare summary reports, and complete treatment and safety planning for appropriate parties in a timely, well-written manner.
• Submit reports, documentation, and billing on time, and ensure documentation meets utilization review and quality assurance standards.
• Attend staff meetings, present client material, consult with supervisors and team members on challenging client issues, participate in individual and group supervision, and attend clinical and safety practice training.
• Document significant client interactions in accordance with MassHealth requirements.
• Provide behavioral support when required.
• Participate in program activities, staff and team meetings, training and development, and the primary on-call rotation.

Benefits

• Competitive salary and comprehensive benefits package.
• Up to 15 days of annual time off for new full-time employees, plus 11 holidays and 5 sick days.
• Health and dental insurance effective immediately upon hire.
• Extensive training for new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) retirement plan with employer match.
• Employer-paid long-term and short-term disability insurance, basic life insurance, and AD&D insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level