Intensive Care Coordinator - Bachelor's Level (Bilingual Preferred)

Our Open • Chelsea, MA

11h

About The Position

The Intensive Care Coordinator serves youth with Serious Emotional Disturbance (SED) through the Chelsea Community Service Agency, part of the Massachusetts Children’s Behavioral Health Initiative (CBHI). The role coordinates care and supports children and families by connecting them with appropriate services, advocating for their needs, and collaborating with families, providers, and collateral agencies. The coordinator conducts assessments, develops and monitors care and transition plans, maintains timely documentation, and participates in team activities, training, supervision, and an on-call rotation.

Requirements

• Bachelor’s degree in a mental health field from an accredited college or university; examples include counseling, family therapy, social work, and psychology.
• Experience navigating child- or family-serving systems.
• Experience advocating for family members involved with behavioral health systems.
• Must maintain certification in the Massachusetts CANS.

Nice To Haves

• Fluency in a second language, such as Spanish, Portuguese, or Haitian Creole, is preferred but not required.

Responsibilities

• Act as a liaison with collateral agencies and programs, establishing and maintaining relationships and services that support children and family growth.
• Advocate for families and educate parents on advocating for themselves and their children.
• Help youth and families obtain and monitor medical, educational, social, therapeutic, and other necessary services, including formal and natural supports and community-based agencies and organizations.
• Perform initial assessments and evaluations of new clients and families.
• Develop, implement, and monitor Individual Care Plans and Transition Plans.
• Maintain working relationships with local service providers to facilitate referrals, including referrals from ESP/Mobile Crisis Intervention providers, and ensure care is coordinated.
• Communicate continuously with clients, collateral contacts, and supportive-service providers, including through telephone contact and scheduling and attending case conference meetings.
• Facilitate communication among various providers.
• Administer written assessments, prepare summary reports, and complete documentation, treatment planning, and safety planning in a timely and professional manner.
• Submit reports, documentation, and billing on time and ensure documentation meets utilization review and quality assurance standards.
• Attend staff meetings, present client material, and consult with supervisors and team members about challenging client issues.
• Participate in regular individual and group supervision.
• Attend clinical and safety practice training.
• Document significant client interactions in accordance with MassHealth requirements.
• Provide behavioral support when required.
• Participate in program activities, staff and team meetings, training and development, and the primary on-call rotation.

Benefits

• Up to 15 days of annual time off for new full-time employees, plus 11 holidays and 5 sick days.
• Health and dental insurance effective immediately upon hire.
• Extensive training for new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) retirement plan with employer match.
• Employer-paid long-term and short-term disability insurance.
• Employer-paid basic life and AD&D insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level