Integrated Programs Coordinator

University Health

6d • Onsite

About The Position

The Integrated Programs Coordinator’s primary responsibility is to determine and verify Missouri Medicaid (MO HealthNet) eligibility for applications completed by University Health Financial Counseling Center staff. The work includes reviewing applications, gathering required documentation, assessing income, assets, and other eligibility factors, and verifying and loading insurance into the University Health system after approval.

The coordinator also interviews patients and other sources to collect demographic and financial information and link patients with the hospital’s clinical and financial systems. The role explains health benefit regulations and patient financial obligations to responsible parties. Communication and interviews may take place face to face, by phone, at the bedside, in ambulatory clinics, or through online tools.

As a first point of contact by phone for patients and internal or external customers seeking information about financial assistance, the coordinator asks questions to identify appropriate financial options and uses interactions to help solve problems. The role uses multiple systems and tools to assess eligibility for assistance programs and is expected to perform these activities independently. The position is funded solely by grant funds and may cease if grant funding ends.

Requirements

• High school diploma or equivalent.
• Meet Missouri employment requirements for persons contracted to work with the Department of Social Services, including satisfaction of state income tax requirements and fingerprinting.
• Successfully complete the 6–8 week Family Support Division training related to application processing.
• Concise written and verbal communication skills.
• Ability to interview patients and families and exchange information with hospital staff, physicians, and resource persons.
• Meet the minimum requirements for Resource Counselor II.
• Advanced computer, keyboard, Outlook, Word, PowerPoint, and Excel skills.
• Ability to work in a busy, loud, and demanding environment.
• Ability to independently recognize and evaluate situations for urgency.
• Strong emotional intelligence and empathy.
• Detail orientation and accuracy.
• Ability to multitask and prioritize tasks.

Nice To Haves

• Previous experience as a Family Support Division Worker.
• Experience in hospital admission and/or patient accounting.
• Knowledge of basic medical terminology.
• Basic Outlook, Word, and Excel computer skills.

Responsibilities

• Review Missouri Medicaid (MO HealthNet) applications completed by Financial Counseling Center staff.
• Gather required documentation and assess income, assets, and other factors to determine program eligibility.
• Verify and load insurance in the University Health system for patients whose applications are approved.
• Interview patients and other sources to obtain demographic and financial information.
• Link patients to the hospital’s clinical and financial systems.
• Communicate health benefit regulations and patient financial obligations to responsible parties.
• Respond as a first point of contact to patients and internal or external customers seeking information about financial assistance.
• Ask questions to identify and explain appropriate financial options, and help resolve problems.
• Use multiple systems and tools to determine eligibility for assistance programs and perform the work independently.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED