Integrated Programs Coordinator

University Health•Northpoint, TN

About The Position

The Integrated Programs Coordinator primarily determines and verifies eligibility for Missouri Medicaid (MO HealthNet) for applications completed by University Health Financial Counseling Center staff. Duties include reviewing applications, gathering required documentation, assessing income, assets, and other eligibility factors, and verifying and loading insurance into the University Health system when patients are approved. The coordinator also interviews patients and other sources to obtain demographic and financial information and connect patients with the hospital’s clinical and financial systems. The role communicates health benefit regulations and patient financial obligations to responsible parties. Interviews and communications may take place face to face, by phone, at the bedside, in ambulatory clinics, or through online tools. As a phone contact for patients and internal and external customers seeking financial-assistance information, the coordinator asks questions to identify appropriate financial options and uses interactions to help solve problems. The role uses multiple systems and tools to determine eligibility for assistance programs and performs these activities independently. This position is funded solely by grant funds; it may cease if the grant funding ends.

Requirements

High school diploma or equivalent.
Meet Missouri employment requirements for individuals contracted to work with the Department of Social Services, including satisfying state income tax requirements and fingerprinting.
Successfully complete 6–8 weeks of Family Support Division training related to application processing.
Meet the minimum requirements for Resource Counselor II.
Concise written and verbal communication skills.
Ability to interview patients and families and exchange information with hospital staff, physicians, and resource persons.
Advanced computer, keyboard, Outlook, Word, PowerPoint, and Excel skills.
Ability to work in a busy, loud, and demanding environment.
Ability to independently recognize and evaluate situations for urgency.
Strong emotional intelligence and empathy.
Detail-oriented and accurate.
Ability to multitask and prioritize tasks.

Nice To Haves

Previous experience as a Family Support Division Worker.
Experience in hospital admission and/or patient accounting.
Knowledge of basic medical terminology.
Basic Outlook, Word, and Excel skills.

Responsibilities

Determine and verify Missouri Medicaid (MO HealthNet) eligibility for applications completed by Financial Counseling Center staff.
Review applications and gather required documentation.
Assess income, assets, and other factors to determine program eligibility.
Verify and load insurance in the University Health system when patients are approved.
Interview patients and other sources to collect demographic and financial information.
Link patients to the hospital’s clinical and financial systems.
Communicate health benefit regulations and patient financial obligations to responsible parties.
Respond to patients and internal and external customers seeking information about financial assistance.
Ask questions to identify appropriate financial options and help resolve patient and system issues.
Use multiple systems and tools to determine eligibility for assistance programs.