Intake Worker

City of New York • New York City, NY

5d

About The Position

The New York City Department of Homeless Services (DHS) works to prevent and address homelessness, provide temporary shelter, and connect individuals and families to stable housing. The Division of Shelter Intake oversees daily operations at intake and assessment sites for single adults, adult families, and families with children, ensuring access to shelter 24 hours a day, 7 days a week, 365 days a year, in accordance with eligibility criteria.

DHS is recruiting a Community Associate to work as an Intake Worker. The role engages with communities, interviews families, makes social service referrals, coordinates shelter placement information and transportation, and assists with client inquiries confidentially and sensitively. It also includes clerical and reporting duties, collecting and evaluating data, and coordinating schedules, reports, case files, and documents with other units.

Schedule: Sunday through Thursday, 3 p.m. to 11 p.m.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

• Interact with communities served by DHS and inform residents about programs and services for people experiencing homelessness.
• Interview families and issue social service referrals.
• Liaise with community shelters to convey shelter placement information and facilitate transportation to shelters.
• Assist the Community Coordinator with onsite and offsite client inquiries during the application process, maintaining confidentiality and sensitivity.
• Perform clerical duties assigned by the Site Manager, including preparing monthly, quarterly, and annual administrative statistical and narrative indicator reports related to shelter placements.
• Collect, analyze, and evaluate onsite and statistical data from various sources and communicate results to superiors.
• Liaise with various units to process schedules and reports and coordinate and prepare case files and documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED