Intake Worker

Help USA • The Bronx, NY

3d

About The Position

The Intake Worker works in the Homebase Service Area 2 program, which helps families and individuals who are homeless or at imminent risk of homelessness develop plans for long-term housing stability. Homebase supports clients with eviction-related matters, financial and money-management counseling, public benefits, short-term financial assistance, and relocation when necessary.

The Intake Worker assesses new clients for program eligibility, responds to inquiries, explains program services, and collects, reviews, and processes eligibility documents. The role requires close attention to detail in a fast-paced environment.

Requirements

• High school diploma or equivalent, or equivalent experience and skills.
• Prior experience in case management, assessment counseling, and crisis intervention.
• Excellent interviewing skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, demanding environment.
• Resourcefulness, attention to detail, strong decision-making skills, and organizational skills.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Valid U.S. driver’s license.

Responsibilities

• Explain Homebase services clearly and concisely to clients, and collect and review initial documentation to determine program eligibility.
• Verify clients’ housing crises using documentation such as housing court stipulations, rent demands, and subsidy information.
• Help clients complete intake forms, complete the initial intake service plan, and enter intake information into the database.
• Refer clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.
• Refer clients to financial, housing, and housing court workshops.
• Conduct presentations about the Homebase program at community-based organizations as part of program outreach.
• Establish and maintain relationships with internal and external agencies to assist clients with housing crises.
• Prepare regular reports required by regulatory agencies and ensure client records comply with regulatory policies and procedures.
• Answer and respond to inquiry calls and provide program information to new and prospective clients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED