Administrative Support Intake Worker

Montech Inc.•Red Lake, MN

6d•Onsite

About The Position

Montech Inc. is seeking an Administrative Support / Intake Worker to support the U.S. Department of the Interior, Bureau of Indian Affairs, Division of Human Services, Red Lake Nation. The position serves as the program’s front door for reports of suspected child abuse or neglect. It gathers and documents intake information, supports screening and cross-reporting, maintains secure case records, tracks deadlines, contributes to reporting, and provides front-office support. The role requires sound judgment, strict confidentiality, cultural responsiveness, and attention to detail in support of safe, lawful, and timely services for children and families. The position is performed on-site at the BIA Red Lake Agency in Red Lake, Minnesota, as well as at satellite offices on the Red Lake Reservation and in the field throughout the Reservation. Travel to off-reservation placements, courts, and trainings is required as needed. Work is scheduled for 40 hours per week, Monday through Friday, between 7:30 a.m. and 7:30 p.m. Each shift consists of eight paid hours and a 30-minute unpaid lunch. Success is measured by same-business-day intake documentation, law-enforcement cross-reports within 36 hours, accurate and secure records, timely deadline alerts, immediate escalation of urgent matters, and professional, confidential, trauma-informed, and culturally responsive service.

Requirements

Associate degree in social work, sociology, psychology, counseling, human services, criminal justice, or another behavioral or social science from an accredited or pre-accredited institution.
At least one year of experience in a human services program, CPS intake, a crisis line, or comparable work receiving sensitive reports.
Ability to maintain confidentiality and handle sensitive reports and records.
Ability to work 40 hours per week, Monday through Friday, within operating hours of 7:30 a.m. to 7:30 p.m.
Ability to work on-site at the BIA Red Lake Agency, at satellite offices, and in the field throughout the Red Lake Reservation, with travel to off-reservation placements, courts, and trainings as required.

Nice To Haves

Experience with a case-management system.
Experience maintaining confidential records.

Responsibilities

Receive reports of suspected child abuse or neglect from sources including phone, letter, walk-in, law enforcement, schools, IHS and medical providers, the Red Lake Nation Tribal Court, and community members; use the BIA CPS Intake Form and Guide to gather relevant information about the child, alleged harm, household, immediate safety, and worker safety.
Record reporter-provided information in FASS-CMS Cloud, complete all fields, and cross-reference earlier referrals that populate on the intake record.
Check prior CPS history in FASS-CMS Cloud and flag prior reports, open cases, and prior removals.
Present each intake to the BIA Social Services Program Manager with a recommended screening decision and priority level; immediately escalate information indicating a Priority 1 situation.
Prepare and document written law-enforcement cross-reports within 36 hours for reports of suspected child abuse or neglect.
Recognize and escalate reports involving substance-exposed infants, missing children under SOP Chapter 18, and possible trafficking.
Set up and maintain case files using the six-section standard; audit for missing documents, including NACSA results, court orders, case plans, and placement agreements, and notify the assigned worker.
Enter and update data in FASS-CMS Cloud and conduct data quality checks.
Track deadlines for monthly visits, 30-day case plans, 90-day reviews, and court hearings; send weekly alerts to Response Workers, Child Welfare Case Workers, and the Contracting Team Lead.
Maintain an accurate FASS-CMS Cloud list of pre-cleared emergency placement options and coordinate with the Nation’s Foster Care Licensing Program to obtain supporting documentation.
Compile the Weekly Backlog Report and the data portion of the Monthly Status and Performance Report.
Secure paper records daily, log file check-outs and returns, and follow confidentiality requirements.
Answer and route main-line calls; greet visitors during public walk-in hours, direct them to appropriate staff, and protect confidentiality at the front desk.
Treat any call or visit that may be a report of suspected child abuse or neglect immediately as an intake.