Administrative Support / Intake Worker

Heartland Consulting•Red Lake, MN

4d•Onsite

About The Position

The Administrative Support / Intake Worker receives and documents reports of suspected child abuse or neglect, supports screening recommendations, ensures timely cross-reporting, and maintains accurate case records and program data so staff can meet required timeframes. The role recommends screening decisions and priority levels but does not make final screening decisions, conduct investigations, or interview alleged perpetrators. The primary duty station is the BIA Red Lake Agency in Red Lake, Minnesota, with field work across the reservation and travel to off-reservation placements, courts, and trainings as required. The position works staggered shifts of 7:30 a.m.–4:00 p.m. and 11:00 a.m.–7:30 p.m., Monday through Friday, and is not part of the on-call rotation. Contractor personnel are employees of Heartland Consulting, not federal employees. Indian Preference applies.

Requirements

Associate degree in social work, sociology, psychology, counseling, human services, criminal justice, or another related behavioral or social science field from an institution accredited or pre-accredited by an agency recognized by the U.S. Department of Education.
Social work degrees must be from a Council on Social Work Education (CSWE)-accredited program.
At least one year of human services, child protection, or child welfare experience.
Valid driver’s license.
Ability to complete a Moderate Risk Public Trust background investigation; no work or child contact is permitted until cleared.
Willingness to complete mandatory security training and initial training within 15 calendar days of entry on duty and before independent duty.
Complete required cultural orientation on Red Lake Nation history, Ojibwe culture and language, closed-reservation status, and tribal protocols within 15 days.
Ability to work the stated staggered shifts and perform required field work and travel.

Nice To Haves

A favorable investigation under PL 101-630 before entry on duty is preferred.

Responsibilities

Receive reports of suspected child abuse or neglect from all sources using the standard intake form and guide, and immediately handle any call or visit that may constitute a report as an intake.
Document intakes in the FASS CMS Cloud case management system, including history checks and prior referrals.
Present intakes with a recommended screening decision and priority level, and immediately escalate Priority 1 situations.
Prepare and document written cross-reports to law enforcement within required timeframes.
Recognize and escalate reports involving substance-exposed infants, missing children, and possible trafficking.
Set up and maintain case files in the required format, audit files for missing documents, and notify assigned workers.
Enter and update data, conduct data quality checks, and track deadlines for visits, case plans, reviews, and compliance items.
Send weekly deadline alerts to Response Workers, Child Welfare Case Workers, and the Contracting Team Lead.
Compile the Weekly Backlog Report and the data portion of the Monthly Status and Performance Report.
Maintain an accurate list of pre-cleared emergency placement options in FASS CMS Cloud for Response Workers and work with the Nation’s Foster Care Licensing Program to obtain supporting documentation.
Secure paper records daily, log file check-out and return, and follow confidentiality requirements.
Answer the main telephone line and route calls.
Greet community members and visitors during public walk-in hours, direct them to appropriate staff, and protect confidentiality at the front desk.