Administrative Support/Intake

Akicita Federal, LLC • Red Lake, MN

5d • Onsite

About The Position

Akicita Federal is hiring an Administrative Support / Intake Worker to receive and process reports of suspected child abuse and neglect for the BIA Red Lake Agency in Red Lake, Minnesota. This office-based position supports Indian children and families on the Red Lake Nation and works across the Red Lake Agency and its satellite offices.

The role receives reports from a range of sources, gathers and records intake information, checks prior CPS history, and presents each intake with a recommended screening decision and priority level to the BIA Social Services Program Manager. The worker also prepares required written cross-reports, maintains case files, updates FASS-CMS Cloud, and helps ensure data quality and timely follow-up.

The schedule is staggered Monday through Friday, with shifts of 7:30 a.m.–4:00 p.m. or 11:00 a.m.–7:30 p.m. Each shift includes eight paid hours and a 30-minute unpaid lunch. The position is not part of the on-call rotation. Overtime is limited and requires advance approval.

Before entering on duty, the successful candidate must receive a favorable background investigation and suitability determination. The position is designated Moderate Risk Public Trust. Mandatory security training must be completed before starting services, initial training must be completed within 15 calendar days of entry on duty and before duties are performed independently, and the candidate must sign contractor nondisclosure and CPT Confidentiality Agreements before beginning work.

Requirements

• Associate degree in a related field.
• At least 1 year of experience in a human services program, CPS intake, a crisis line, or comparable experience taking sensitive reports.
• Valid driver's license.
• U.S. citizenship.
• Favorable background investigation and suitability determination before entering on duty; the position is designated Moderate Risk Public Trust.
• Complete mandatory security training before starting services.
• Complete initial training within 15 calendar days of entry on duty and before performing duties independently.
• Sign a contractor nondisclosure agreement and the CPT Confidentiality Agreement before beginning work.

Nice To Haves

• Experience with a case management system and confidential records.

Responsibilities

• Receive reports of suspected child abuse or neglect from phone, letters, walk-ins, law enforcement, schools, IHS, medical providers, the Tribal Court, and community members.
• Use the BIA CPS Intake Form and Guide to gather information about location, condition, alleged harm, household members, and immediate safety concerns.
• Record reporter information in FASS-CMS Cloud, complete all required fields, and cross-reference earlier referrals.
• Check prior CPS history in FASS-CMS Cloud and flag prior reports, open cases, and prior removals.
• Present each intake to the BIA Social Services Program Manager with a recommended screening decision and priority level.
• Prepare written cross-reports to law enforcement within 36 hours for every report of suspected child abuse or neglect.
• Set up and maintain case files in the standard six-section format and audit files for missing documents.
• Enter and update data in FASS-CMS Cloud, run data quality checks, and send weekly deadline alerts to Response Workers, Child Welfare Case Workers, and the Contracting Team Lead.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree