Administrative Assistant / Intake Coordinator

KVC Health Systems•Lexington, KY

About The Position

The Intake Coordinator completes data entry and intake documentation for the Family Preservation, Diversion, and Behavioral Health Programs. The role also assists the Director of Office Operations with office operations and performs other administrative duties that support the efficient and effective operation of KVC Behavioral Healthcare Kentucky, Inc.

Requirements

Bachelor's degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Pre-screen all referrals.
Request and ensure receipt of all paperwork required to determine eligibility.
Obtain necessary information and facilitate completion and submission of referrals.
Complete assignments within requested time frames.
Monitor, track, and update the referral database.
Refer critical incidents and critical-risk eligibility matters to the Direct Supervisor.
Communicate case-assignment approvals or denials to clients and/or provide information to alternative referring agencies.
Coordinate outreach efforts with community partners for program referrals.
Provide feedback to referral sources.
Complete Primary Care Physician letters in accordance with Medicaid policy in a timely and efficient manner, and send and document requests for missing documentation.
Assist with scanning, uploading, and indexing records within one business day of submission to KVC by fax, email, mail, or physical document.
Answer phone calls, questions, and inquiries; route them to the appropriate person; and take and distribute messages as needed.
Adapt to tasks and changes in policy or procedure.