Customer Intake & Administrative Coordinator
About The Position
When property disasters strike, our customers need a calm, empathetic voice and an organized guide to help them navigate the recovery process. At SERVPRO of Beverly Hills, we are looking for a helpful, customer-focused, and exceptionally organized Customer Intake & Administrative Coordinator to join our team. As the primary point of contact for new loss calls, you set the standard for customer care and keep our operations running seamlessly. If you excel at multitasking, love solving problems, and are looking for a place where your dedication is recognized with room to grow, we want to hear from you!
Requirements
- A Heart for Helping: Genuine empathy, an excellent phone demeanor, and a passionate "how can I assist?" attitude.
- Unmatched Attention to Detail: Outstanding organizational habits; you take pride in flawless data entry and never let details slip through the cracks.
- Technical Skills: Proficient in Microsoft Office 365, Teams, Outlook, and modern workplace technology platforms.
- Fast-Paced Prioritization: Ability to multitask, manage call volume, and stay composed under pressure.
- Prior office administration, customer service, and phone handling experience.
Nice To Haves
- Experience in restoration, construction, or insurance claim environments is a plus!
Responsibilities
- Deliver Warm, Compassionate Customer Service: Act as the primary point of contact for incoming loss calls, referrals, and service requests. Reassure customers and set clear, comforting expectations regarding next steps and schedules.
- Job Setup & System Entry: Accurately collect and log loss details (property owner details, insurance claim information, loss type/location).
- Prioritize & Route: Classify incoming opportunities (insurance claims, commercial, program work, or self-pay) to ensure emergency work is dispatched without delay.
- Keep Operations Moving: Warm-transfer incoming calls to team members, share daily intake summaries with operations leadership, and prevent administrative bottlenecks.
- Office & Team Support: Assist leadership with weekly office tasks and administrative coordination as needed.
Benefits
- Medical, Dental, Vision, and Life Insurance.
- Generous PTO and Paid Sick Leave to support work-life balance.
- Professional development opportunities.
- Opportunities for internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
