Customer Intake & Administrative Coordinator

Servpro•Beverly Hills, CA

2d•Onsite

About The Position

SERVPRO of Beverly Hills is hiring a full-time, in-office Customer Intake & Administrative Coordinator in Beverly Hills, California. The role is the primary point of contact for new loss calls, referrals, and service requests, providing empathetic customer service and helping customers understand next steps and schedules. The coordinator gathers and enters loss and insurance information, prioritizes and routes incoming opportunities, supports communications between customers and team members, and assists leadership with office administration. The stated pay rate is $25.00 per hour, with weekly pay.

Requirements

Prior office administration experience.
Prior customer service experience.
Prior phone handling experience.
Empathy, an excellent phone demeanor, and a helpful attitude.
Strong organizational skills and attention to detail, including accurate data entry.
Proficiency in Microsoft Office 365, Teams, Outlook, and modern workplace technology platforms.
Ability to multitask, manage call volume, prioritize work, and remain composed under pressure.

Nice To Haves

Experience in restoration, construction, or insurance claim environments.

Responsibilities

Serve as the primary contact for incoming loss calls, referrals, and service requests.
Reassure customers and explain next steps and schedules.
Collect and accurately enter loss details, including property owner details, insurance claim information, and loss type and location.
Classify incoming opportunities, including insurance claims, commercial work, program work, and self-pay, and route them appropriately so emergency work is dispatched without delay.
Warm-transfer incoming calls to team members.
Share daily intake summaries with operations leadership and help prevent administrative bottlenecks.
Assist leadership with weekly office tasks and administrative coordination as needed.