Customer Intake & Administrative Coordinator

SERVPRO of Beverly Hills/Westwood • Los Angeles, CA

4d • Onsite

About The Position

When property disasters strike, our customers need a calm, empathetic voice and an organized guide to help them navigate the recovery process. At SERVPRO of Beverly Hills, we are looking for a helpful, customer-focused, and exceptionally organized Customer Intake & Administrative Coordinator to join our team. As the primary point of contact for new loss calls, you set the standard for customer care and keep our operations running seamlessly. If you excel at multitasking, love solving problems, and are looking for a place where your dedication is recognized with room to grow, we want to hear from you!

Requirements

• Prior office administration, customer service, and phone handling experience.
• Familiarity with MS Excel and CRM/job management systems (WorkCenter experience is a major bonus!).

Nice To Haves

• Experience in restoration, construction, or insurance claim environments.

Responsibilities

• Deliver Warm, Compassionate Customer Service: Act as the primary point of contact for incoming loss calls, referrals, and service requests. Reassure customers and set clear, comforting expectations regarding next steps and schedules.
• Job Setup & System Entry: Accurately collect and log loss details (property owner details, insurance claim information, loss type/location) into WorkCenter and CRM systems.
• Prioritize & Route: Classify incoming opportunities (insurance claims, commercial, program work, or self-pay) to ensure emergency work is dispatched without delay.
• Keep Operations Moving: Warm-transfer incoming calls to team members, share daily intake summaries with operations leadership, and prevent administrative bottlenecks.
• Office & Team Support: Assist leadership with weekly office tasks and administrative coordination as needed.

Benefits

• Competitive Compensation: $25.00/hour with reliable, weekly pay.
• Supportive, Growth-Oriented Culture: We invest in your professional development and love promoting talent from within.
• Meaningful Impact: You aren't just answering phones, you are helping stress-free recovery begin for homeowners and local business owners in their time of need.
• Collaborative Environment: Work closely with our leadership, project managers, and operations teams in a dynamic office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed