Administrative Intake Coordinator

University Hospitals•Warrensville Heights, OH

14h•Hybrid

About The Position

The Administrative Intake Coordinator evaluates and processes homecare referrals promptly and accurately, obtains initial payer verification, and gathers orders, face-to-face visit notes, and other documentation needed to start services and meet payer requirements. The role works with intake nurses, home care clinical teams, Care Transitions Team members, and referral sources to expedite referrals and communicate referral status and acceptance. It also answers intake calls, responds to questions or routes calls appropriately, and maintains customer service, positive employee relationships, collaboration, and teamwork. The position requires managing varying workloads and meeting department timelines with strong organization and accuracy. The role is full time, 40 hours per week. The schedule is Monday through Friday, with rotating weekends, holidays, and evening shifts as needed by department volume. Day-shift hours are 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. The mandatory 90-day new-hire orientation is onsite; after orientation, the role becomes hybrid. The employee must comply with policies and standards and protect patient Protected Health Information (PHI), including through required annual training and adherence to the UH Code of Conduct and policies and procedures. Other duties may be assigned.

Requirements

High school equivalent or GED required.
Knowledge of Medicare and Medicaid regulations and reimbursement (required proficiency).
Strong knowledge of medical terminology (required proficiency).
Basic computer skills (required proficiency).
Strong organizational skills and a high level of accuracy.
Ability to function effectively within department timelines and manage varying workloads.
Must work rotating weekends and holidays, and evening shifts as needed by department volume.
Must complete mandatory onsite 90-day new-hire orientation.

Nice To Haves

Medical terminology courses preferred.
Experience in an acute care setting preferred.
Home health care, hospital discharge planning, and/or case management proficiency preferred.

Responsibilities

Evaluate and process homecare referrals quickly and accurately.
Communicate referral status and acceptance to referral sources in a timely manner.
Obtain initial payer verification for home care services during intake processing.
Obtain orders, face-to-face visit notes, and other documentation needed to initiate home care services and fulfill payer requirements.
Collaborate with intake RN/LPN staff, Home Care Clinical Teams, and Care Transitions Team members to expedite referrals.
Answer intake calls, provide excellent customer service, respond to questions, and route calls to the appropriate person when needed.
Maintain collaboration and teamwork across assignments and interactions with departments.
Manage varying workloads and meet department timelines while maintaining strong organization and accuracy.
Comply with policies and standards and safely and securely maintain patient PHI.
Perform other duties as assigned.