Administrative Supervisor Central Intake
About The Position
The Administrative Supervisor for Central Intake provides oversight and supervision of non-clinical care team members, with an emphasis on skills development, coaching, and quality assurance. The role manages day-to-day operations involving staffing, schedules, and patient flow, and develops and delegates workflows for non-clinical team members. This includes identifying efficiency improvements, standardizing documentation of relevant patient information, and streamlining communication and processes between departments. The position supports InterMed’s mission of patient-centered primary care and high-quality, high-value service. It promotes dignity, respect, honesty, integrity, teamwork, accountability, and continuous improvement in service to patients and colleagues.
Requirements
- Associate’s degree required.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Ability to quickly learn and retain knowledge of the electronic medical record.
- Excellent professional judgment and decision-making ability.
- Excellent oral and written communication skills.
- Ability to foster a collaborative team environment.
- Ability to prioritize, organize, and plan work independently.
- Ability to handle sensitive information and maintain confidentiality.
- Commitment to excellence in customer service and clinical care.
Nice To Haves
- Bachelor’s degree preferred.
- Supervision experience preferred.
- Experience in a medical office environment preferred.
Responsibilities
- Directly supervise medical receptionists and health unit coordinators.
- Improve and conduct departmental onboarding for new employees.
- Prioritize workloads and manage daily and master staffing schedules.
- Address employee concerns; mentor and counsel staff, including initiating performance improvement plans; and support team development.
- Ensure adequate staffing and provide coverage for medical receptionist and health unit coordinator roles as needed.
- Coordinate and conduct regular staff meetings.
- Foster continuous improvement and intra- and interdepartmental collaboration.
- Collaborate with the Practice Manager to evaluate workloads and determine staffing needs.
- Act as an IT Super User by providing initial troubleshooting for system issues and training on the electronic medical record for administrative workflows.
- Respond professionally to non-clinical patient complaints.
- Prioritize team workload and make independent decisions in accordance with administrative protocols.
- Maintain standard work for administrative functions.
- Prepare patient communications that support practice operations.
- Liaise with business office and shared-services departments, including credentialing, billing, and health information management.
- Prepare documentation related to credentialing and licensing.
- Submit IT and Facilities support tickets and track them through resolution.
- Support other projects assigned by the Practice Manager and/or Department Chief.
- Provide patient-centered service, maintain confidentiality and respectful relationships, and support high-quality, high-value care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
