INTAKE SUPERVISOR

UHS•Austin, TX

About The Position

The Intake Supervisor oversees the daily operations of the intake department at a mental health hospital. The role ensures referrals, inquiries, assessments, and admissions are handled in a timely, clinically appropriate, accurate, and service-focused manner. The supervisor manages intake workflows and collaborates with physicians, nurses, therapists, unit clerks, case management, and other departments to support patient flow, bed utilization, and safe admissions. The position helps ensure that patients and families receive a professional, compassionate first experience while maintaining compliance with hospital policy, confidentiality requirements, and applicable regulatory standards. The Intake Supervisor provides leadership, coaching, and day-to-day oversight to intake staff. Responsibilities include monitoring quality, prioritizing assignments, resolving workflow issues, supporting staff development, and escalating concerns when necessary. The role contributes to operational efficiency, service excellence, and performance goals such as cycle time, emergency room response time, average daily census, and inquiry response expectations.

Requirements

Graduation from an accredited nursing program.
Licensed by the Texas Board of Nurse Examiners or licensed in a compact state, or licensed as a therapist (LPC or LMFT).
Two years of psychiatric nursing experience required.
One year of supervisory experience required.
CPR and hospital de-escalation certifications; these may be obtained during orientation.
Must complete new-hire requirements, including a nationwide background check and pre-employment drug screen.

Responsibilities

Oversee daily intake department operations, including referrals, inquiries, assessments, and admissions.
Manage intake workflows to support timely, clinically appropriate, accurate, and service-focused processes.
Coordinate with physicians, nurses, therapists, unit clerks, case management, and other departments to support patient flow, bed utilization, and safe admissions.
Help ensure patients and families receive a professional and compassionate first experience.
Maintain compliance with hospital policy, confidentiality requirements, and applicable regulatory standards.
Provide leadership, coaching, and day-to-day oversight to intake staff.
Monitor quality, prioritize assignments, resolve workflow issues, support staff development, and escalate concerns when necessary.
Contribute to operational efficiency, service excellence, and performance goals, including cycle time, emergency room response time, average daily census, and inquiry response expectations.