Intake Social Case Worker Supervisor

City and County of Denver • Denver, CO

3d • $80,217 - $90,000 • Hybrid

About The Position

Denver Human Services’ Child Welfare Services division is seeking a Social Case Worker Supervisor to directly manage Social Case Workers in the Intake Section. The section primarily investigates new allegations of child abuse or neglect involving children ages 0–18 in a fast-paced, demanding environment.

The supervisor coaches, leads, and mentors staff and oversees case development, planning, and assignment. The position calls for strong leadership, flexibility, and experience empowering staff and managing a diverse workforce, while prioritizing children’s best interests and maintaining high standards of practice. The supervisor is expected to support staff leadership development, share authority, celebrate team achievements, and recognize excellent work.

This is an unlimited position with Denver Human Services. The workplace uses a hybrid model: employees work at a job site three days per week and off-site as needed, with off-site work performed within Colorado. The targeted salary is $80,217–$90,000 per year based on education and experience; the listed position salary range is $80,217–$132,358.

Requirements

• Bachelor’s degree from a higher education institution, with coursework related to child welfare or adult protective services Social Case Worker responsibilities. Examples include human behavior, child development, family intervention, diagnostic measures, social work, sociology, psychology, psychiatry, gerontology, nursing, special education, guidance and counseling, criminal justice, or other behavioral sciences or therapeutic techniques.
• Education and experience must meet Colorado Department of Human Services Volume 7 and/or Volume 30 regulations.
• No substitution of experience for education is permitted; additional appropriate education may be substituted for experience requirements.
• Valid driver’s license at the time of application; licenses and certifications must remain current as a condition of employment.
• Certification as a Social Case Worker Supervisor in Child Welfare or Adult Protective Services, in accordance with Colorado Department of Human Services regulations.
• Official or unofficial transcripts of completed undergraduate and/or graduate degrees and a list of professional references must be attached to the application.

Nice To Haves

• Intake experience.
• Experience with Differential Response and Partnering for Safety.
• Supervisory experience.
• Experience leading, supervising, and/or coordinating staff.

Responsibilities

• Plan, assign, and review Social Case Workers’ case-management activities, and recommend changes to practices and procedures to improve efficiency and workflow.
• Participate in developing long- and short-term plans and goals; establish or monitor methods and policies; and keep management informed about field and departmental trends and issues.
• Initially screen assessments for risk and service or program eligibility; assign assessments; discuss their status, challenges, actions, and alternatives with workers; review assessment progress and reports; and provide guidance in unusual or non-standard situations.
• Train Social Case Workers in social work techniques and methodologies, orient them to applicable laws, policies, regulations, and procedures, and ensure their work meets state and federal standards.
• Build and maintain relationships with public and private community-based providers and professional and community groups to exchange information, resolve concerns or complaints, and develop and maximize resources.
• Ensure staff prepare comprehensive records, reports, and documentation that meet state and federal requirements; prepare, support, and coach staff who testify in court and provide expert testimony.
• Develop or modify work plans, methods, and procedures; set work priorities; distribute assignments; review work for accuracy and completeness; and return work with recommendations for completion.
• Develop performance enhancement plans, document performance, provide feedback, and formally evaluate employees.
• Respond to formal and informal employee grievances and prepare written responses; document causes for disciplinary action and initiate reprimands and formal disciplinary recommendations.
• Perform other related duties as assigned.

Benefits

• Guaranteed lifelong monthly pension once vested after five years of service.
• 457B retirement plan.
• 140 hours of paid time off earned within the first year.
• 13 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager