Mobile Outreach Intake Worker
About The Position
The Mobile Outreach Intake Worker provides intake services and telephone follow-up for referrals to the Emergency Outreach and Trauma Response Program. The program’s primary goals are client safety, suicide prevention, and hospital diversion. The position is part of Crisis Services’ Emergency Mental Health Response Services team and is based onsite at Crisis Services, 100 River Rock Road, Suite 300, Buffalo, NY. It is full-time, 40 hours per week, scheduled for four 10-hour days, Wednesday through Saturday, from 11:00 a.m. to 9:00 p.m. The role pays $22.04–$25.81 per hour.
Requirements
- A degree from an accredited college and/or university in a human services-related field.
- With a bachelor’s degree, at least one year of supervised experience, pre- or post-graduate, providing services to individuals in a mental health or human service setting; or, with an associate degree, at least three years of applicable professional experience.
- Strong verbal and written communication skills.
- Ability to work independently, stay organized, maintain attention to detail, and keep accurate records.
- Ability to manage multiple tasks and establish priorities in a rapidly changing, fast-paced environment.
Responsibilities
- Provide intake services for referrals to the Emergency Outreach and Trauma Response Program.
- Conduct telephone follow-up for referrals.
- Support the program’s goals of client safety, suicide prevention, and hospital diversion.
Benefits
- Competitive pay, including regular annual increases.
- Paid training and professional development opportunities.
- CWA Local 1122 union membership.
- Generous paid time off and paid meal breaks.
- Employee self-care and wellness supports, including a Calm app subscription for employees and their family members.
- Onsite Quiet Room, Exercise Room, and Lactation Room.
- Health insurance with a generous employer premium contribution.
- $300 per year in Flexible Spending Account funds provided by the agency.
- Access to dental, vision, and other ancillary insurance coverage options.
- 403(b) plan with employer match after one year of service.
- Eligibility for the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
