INTAKE WORKER

City of New York • New York, NY

6d • $44,545 - $51,227

About The Position

The New York City Department of Homeless Services (DHS) is hiring one Community Associate to work as an Intake Worker in the Division of Shelter Intake. The Division oversees day-to-day operations at intake and assessment sites serving single adults, adult families, and families with children. It ensures that eligible people can access shelter 24 hours a day, 7 days a week, year-round.

The Intake Worker engages with communities served by DHS, conducts interviews with families, issues social service referrals, and helps coordinate shelter placements and transportation. The role also supports client inquiries confidentially and sensitively, prepares administrative reports, gathers and evaluates data, and coordinates case files and documents with other units.

The schedule is Sunday through Thursday, 3 p.m. to 11 p.m.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

• Interact with the communities DHS serves to keep residents informed about programs and services for people experiencing homelessness.
• Interview families in various communities and issue social service referrals.
• Maintain liaison with community shelters to convey shelter placement information and facilitate transportation to shelters.
• Assist the Community Coordinator with onsite and offsite client inquiries during the application process, maintaining the highest level of confidentiality and sensitivity.
• Perform responsible clerical duties assigned by the Site Manager, including preparing monthly, quarterly, and annual administrative statistical and narrative indicator reports about shelter placements.
• Collect, analyze, and evaluate onsite and statistical data from various sources, and communicate results to superiors.
• Maintain liaison with various units to process schedules and reports and coordinate and prepare case files and documents.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED