Intake Social Worker

Acadia•Columbia, MO

6d•Onsite

About The Position

CenterPointe Hospital of Columbia is a psychiatric hospital in Columbia, Missouri, providing inpatient and outpatient mental health and addiction treatment for children, adolescents, adults, and seniors. The Intake Social Worker responds to facility inquiries, assesses and coordinates referrals and admissions, supports patients and families through the admission process, and helps ensure appropriate care and follow-up. The role works with facility medical and psychiatric personnel, referral sources, patients, families, and internal representatives, while prioritizing patient safety and customer service. The position is scheduled full-time on Friday, Saturday, and Sunday from 7:00 a.m. to 7:30 p.m. Duties may be adjusted or supplemented by management as circumstances require. Training for required CPR and de-escalation/restraint certification is available upon hire and offered by the facility.

Requirements

Bachelor’s degree in a social services field required if permitted by the state.
Current licensure as preferred for the clinical specialty and designated by the state in which the facility operates.
CPR certification required; training is available upon hire and offered by the facility.
De-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN credential.
One or more years of mental or behavioral health experience working with individuals in a clinical or observational capacity.
First aid, depending on state or facility requirements.

Responsibilities

Respond to facility inquiries within policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility information to the business office and patient or significant other.
Collaborate with medical and psychiatric personnel on recommendations for pending referrals.
Coordinate admissions and transfers from referral sources and between facility levels of care.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to the patient or family.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial treatment and admission pre-authorization before admission when possible and within payor timeframes.
Admit patients to the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve unmet patient needs and complaints.
Prioritize patient safety, demonstrate urgency, and provide excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals, as noted in special precautions, or according to individualized supervision guidelines.
Coordinate care and appropriate follow-up referrals for patients who are not admitted.
Perform other functions and tasks as assigned.