Intake Specialist - 2nd shift

Mel Trotter Ministries • Grand Rapids, MI

9d • Onsite

About The Position

Mel Trotter Ministries is a faith-based nonprofit that provides safe shelter and supportive services to people experiencing homelessness. The Intake Specialist provides a welcoming presence during afternoon and evening hours, helping guests connect with support, become oriented, and settle in while maintaining a safe and orderly environment. The role works closely with Triage Specialists, Case Managers, and other teammates, using compassion, clear communication, and a steady presence in guest interactions.

The position is onsite in Grand Rapids and follows four consecutive 10-hour shifts, including Saturdays and Sundays, followed by three consecutive days off. Duties include welcoming arrivals, answering questions, guiding guests through shelter spaces, monitoring safety, supporting designated service areas, and completing digital documentation and shift handoffs.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• CPR/First Aid certification is preferred but not required.
• Experience in residential care, counseling, or crisis intervention is preferred but not required.

Responsibilities

• Welcome arrivals, answer questions, and guide guests to the appropriate places and services.
• Help guests locate assigned beds and navigate shelter spaces.
• Make rounds, complete perimeter checks, monitor cameras, and remain attentive to radio traffic.
• Use trauma-informed, non-physical de-escalation when tensions arise.
• Coordinate with medical personnel or law enforcement when needed.
• Help keep storage, shower, and heat treatment areas clean and ready.
• Support the Clinic, Sobering Center, and Detox rooms as requested.
• Complete accurate digital documentation and provide important updates to the incoming team.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Disability coverage.
• Flexible Spending Account (FSA).
• 403(b) with employer match.
• Paid time off and holidays.
• Employee Assistance Program.
• Paid meals.
• Snack/drink room.
• Employee discounts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED