Intake Specialist- Oconomowoc (PT 2nd shift and Sundays)

Rogers Behavioral Health•Oconomowoc, WI

About The Position

The Intake Specialist serves as a patient advocate, helping community members access care at Rogers. The role works collaboratively with physicians, providers, other intake specialists, and a multidisciplinary team, while offering career experience with a nationally recognized behavioral health leader. The position evaluates inquiries, conducts admission assessments, explains Rogers’ admission processes and levels of care, and gathers demographic and insurance information. It completes accurate inquiry and assessment documentation, meets departmental call-quality and productivity standards, connects potential patients with outside resources when indicated, and collaborates with internal departments and external facilities and referral sources. The Intake Specialist also participates in assigned on-call, weekend, and holiday rotations; follows regulatory and organizational policies; and supports department goals and the mission of Rogers Behavioral Health. The schedule is Tuesday and Wednesday, 3:00 p.m.–8:00 p.m., and Sunday, 11:00 a.m.–9:30 p.m., with participation in an on-call, weekend, and holiday rotation. A $1,000 retention bonus is available.

Requirements

High school diploma required.
Customer service experience required.
Minimum of 2 years’ experience in a health care setting strongly preferred.
Bachelor’s degree in a human services-related field preferred.
Availability for the stated Tuesday, Wednesday, and Sunday schedule and participation in on-call, weekend, and holiday rotations.

Nice To Haves

Bachelor’s degree in a human services-related field.
At least 2 years’ experience in a health care setting.

Responsibilities

Evaluate incoming inquiries and explain the next steps for accessing care at Rogers.
Complete admission assessments with potential patients and/or their representatives.
Understand and explain admission processes, clinical admission criteria, required forms, bed-assignment policies, capacity limitations, and levels of care.
Gather demographic and insurance information and understand and explain Rogers’ contracted payor listing.
Enter each inquiry into the designated system, capture required information, and obtain and enter referral-source information.
Accurately enter clinical information into the admission assessment tool.
Meet department standards for call quality and productivity.
Connect potential patients and/or their representatives with outside resources when indicated.
Collaborate with internal departments and external facilities and referral sources to support access to care.
Participate in assigned on-call, weekend, and holiday schedules.
Complete other duties as assigned by Admissions leadership.
Follow policies and procedures related to external regulatory requirements, including Joint Commission, HIPAA, EMTALA, and 42 CFR requirements.
Attend and participate in development opportunities to increase involvement in and awareness of regulations.
Promote department goals and Rogers Behavioral Health’s mission, and comply with Rogers culture agreements and hospital policies and procedures.