Intake Specialist - 2nd shift

Mel Trotter Ministries • Grand Rapids, MI

8d • Onsite

About The Position

Mel Trotter Ministries is a faith-based nonprofit providing safe shelter and supportive services to people experiencing homelessness. The Intake Specialist provides a welcoming presence during afternoon and evening hours, helping guests connect with support, get oriented, and settle in while maintaining a safe, orderly environment. The role works closely with Triage Specialists, Case Managers, and other team members, using compassion, clear communication, and a steady presence in guest interactions.

The position is onsite in Grand Rapids and follows four consecutive 10-hour shifts, including Saturdays and Sundays, followed by three consecutive days off. Duties include welcoming arrivals, answering questions, directing guests, helping them locate assigned beds and navigate shelter spaces, making rounds and perimeter checks, monitoring cameras and radio traffic, and responding to tensions with trauma-informed, non-physical de-escalation. The Specialist coordinates with medical personnel or law enforcement when needed, helps keep storage, shower, and heat treatment areas clean and ready, supports the Clinic, Sobering Center, and Detox rooms as requested, and completes accurate digital documentation and shift updates.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• CPR/First Aid certification is preferred but not required.
• Experience in residential care, counseling, or crisis intervention is preferred but not required.

Responsibilities

• Welcome arriving guests, answer questions, and guide them to the appropriate locations.
• Help guests locate assigned beds and navigate shelter spaces.
• Make rounds and perimeter checks, monitor cameras, and stay attentive to radio traffic.
• Use trauma-informed, non-physical de-escalation when tensions arise.
• Coordinate with medical personnel or law enforcement when needed.
• Help keep storage, shower, and heat treatment areas clean and ready.
• Support the Clinic, Sobering Center, and Detox rooms as requested.
• Complete accurate digital documentation and provide important updates to the incoming team.

Benefits

• Medical, dental, and vision insurance
• Employer-paid life insurance
• Disability coverage
• Flexible Spending Account (FSA)
• 403(b) with employer match
• Paid time off and holidays
• Employee Assistance Program
• Paid meals
• Snack/drink room
• Employee discounts
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED