Intake Specialist - Evening Shift

The Refuge, A Healing Place•Ocklawaha, FL

About The Position

The Refuge, a Healing Place is seeking an Intake Specialist for its residential treatment center, which specializes in trauma, mental health, substance use, eating disorders, and other co-occurring disorders. The Intake Specialist manages the facility’s intake process and liaises with the remote admissions team. The role establishes a professional rapport with arriving clients, supports their arrival and initial assessment, searches belongings or persons for prohibited items, orients clients to the facility, and ensures required intake documentation is completed and maintained. This position works the evening shift from 3:00 p.m. to 11:30 p.m. and includes at least one weekend day. Starting pay is $17 per hour, with increases based on relevant experience.

Requirements

High school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First Aid certification as required by the facility.

Nice To Haves

One to two years of experience in a patient care environment in a substance use or behavioral health setting is preferred.

Responsibilities

Respond to questions and concerns from clients and families of potential admissions.
Coordinate facility tours for potential clients and their families.
Coordinate with the remote admissions and on-site clinical teams to obtain necessary approvals and plan client arrivals, including travel arrangements when applicable.
Establish professional rapport with arriving clients and help them feel welcome.
Support the arrival process, including coordinating assessment and bed placement and searching client belongings or persons for prohibited items.
Orient clients to the facility and milieu.
Coordinate with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan and schedule as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss clients’ financial responsibility and accept payment when applicable.
Provide customer service in accordance with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance-improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, family members, guests, and other members of the health care team.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.