Intake Specialist - 3rd shift

Mel Trotter Ministries • Grand Rapids, MI

1d

About The Position

Mel Trotter Ministries is a faith-based nonprofit providing safe shelter and supportive services to people experiencing homelessness. The Intake Specialist is a welcoming, steady presence during overnight shelter operations, helping guests enter smoothly, connect with services, and maintain a calm, clean, and secure building. The role works with guests, visitors, vendors, Triage Specialists, and Case Managers and uses a compassionate, consistent, trauma-informed approach.

The position works 3rd shift from 11:30 a.m. to 10:00 a.m. in 10-hour shifts, four consecutive days per week, including Saturdays and Sundays, followed by three days off. Duties alternate between working at the entry desk and conducting rounds, monitoring spaces and equipment, documenting relevant activity, resetting shared areas, and coordinating handoffs with teammates.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• CPR/First Aid certification is preferred but not required.
• Experience in residential care, counseling, or crisis intervention is preferred but not required.

Responsibilities

• Greet and direct guests, visitors, and vendors.
• Coordinate with Triage Specialists and Case Managers.
• Complete perimeter checks and screen entries for prohibited items.
• Monitor cameras and radio traffic.
• Use trauma-informed de-escalation and request medical or law-enforcement support when needed.
• Assist with basic needs and scheduled activities.
• Support requests related to clinic, sobering, and detox services.
• Complete accurate digital shift reports and clear handoff notes.
• Conduct rounds and check in on spaces.
• Reset shared areas.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance.
• Disability coverage.
• Flexible spending account (FSA).
• Paid time off.
• Paid holidays.
• Paid meals.
• Employee discounts.
• 403(b) with employer match.
• Employee assistance program (EAP).
• Professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED