Intake Specialist - 1st shift
About The Position
Mel Trotter Ministries is a faith-based nonprofit organization providing safe shelter and supportive services to people experiencing homelessness. The Intake Specialist is the first point of contact for guests, visitors, vendors, and teammates, creating a welcoming and orderly entry experience while supporting safety, communication, and connection to services. The position works onsite in Grand Rapids on four consecutive 10-hour shifts, including weekends, followed by three days off. The role includes welcoming and guiding arrivals, coordinating with Triage Specialists and Case Managers, monitoring the entry area and building perimeter, and helping keep shared spaces ready for use. The Intake Specialist also conducts rounds and perimeter checks, monitors cameras and radio traffic, uses trauma-informed, non-physical de-escalation when tensions arise, and contacts medical or law enforcement support when needed. The role supports Clinic, Sobering Center, and Detox rooms as requested and completes timely, accurate documentation in a digital reporting system.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Outlook, Word, and Excel.
Nice To Haves
- CPR/First Aid certification (preferred, not required).
- Experience in residential care, counseling, or crisis intervention (preferred, not required).
Responsibilities
- Welcome and guide guests, visitors, vendors, and teammates as they arrive.
- Answer questions and maintain a calm, orderly entry area.
- Coordinate with Triage Specialists and Case Managers to connect people with help.
- Conduct rounds and building perimeter checks; monitor cameras and radio traffic.
- Use trauma-informed, non-physical de-escalation when tensions arise and involve medical or law enforcement support when needed.
- Help keep guest spaces, including storage, showers, and heat treat areas, clean and ready for use.
- Support Clinic, Sobering Center, and Detox rooms as requested.
- Complete timely and accurate shift documentation in a digital reporting system.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Disability coverage
- Flexible Spending Account (FSA)
- 403(b) with employer match
- Paid time off
- Paid holidays
- Employee Assistance Program
- Paid meals
- Snack/drink room
- Employee discounts
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
