Intake Specialist - 1st shift

Mel Trotter Ministries • Grand Rapids, MI

3d • Onsite

About The Position

Mel Trotter Ministries is a faith-based nonprofit organization providing safe shelter and supportive services to people experiencing homelessness. The Intake Specialist is the first point of contact for guests, visitors, vendors, and teammates, helping create a warm and orderly entry experience while supporting safety, communication, and connections to services.

This onsite role in Grand Rapids follows four consecutive 10-hour shifts, including weekends, followed by three days off. The specialist welcomes arrivals, answers questions, monitors the entry area and building perimeter, makes rounds, watches cameras, and monitors radio traffic. The role uses trauma-informed, non-physical de-escalation and coordinates with medical personnel or law enforcement when needed. The specialist also helps keep guest spaces clean and ready, supports Clinic, Sobering Center, and Detox rooms as requested, coordinates with Triage Specialists and Case Managers, and completes timely documentation in a digital reporting system.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• CPR/First Aid certification.
• Experience in residential care, counseling, or crisis intervention.

Responsibilities

• Welcome and guide arrivals, answer questions, and maintain a calm, orderly entry area.
• Coordinate with Triage Specialists and Case Managers to connect people with assistance.
• Monitor the entry area and building perimeter, make rounds, watch cameras, and monitor radio traffic.
• Use trauma-informed, non-physical de-escalation when tensions arise and involve medical personnel or law enforcement when needed.
• Help keep shared guest spaces, including storage, showers, and heat-treat areas, clean and ready for use.
• Support the Clinic, Sobering Center, and Detox rooms as requested.
• Complete accurate and timely shift documentation in a digital reporting system.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Disability coverage.
• Flexible Spending Account (FSA).
• 403(b) with employer match.
• Paid time off and holidays.
• Employee Assistance Program.
• Paid meals.
• Snack and drink room.
• Employee discounts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED