Intake Specialist - 3rd shift

Mel Trotter Ministries • Grand Rapids, MI

3d

About The Position

Mel Trotter Ministries is a faith-based nonprofit organization that provides safe shelter and supportive services to individuals experiencing homelessness. The Intake Specialist provides a welcoming, steady presence during the overnight shift, helping guests enter the shelter, connect with services, and maintain a calm, clean, and secure environment.

The role involves greeting and directing guests, visitors, and vendors; coordinating with Triage Specialists and Case Managers; conducting perimeter checks and screening entries for prohibited items; monitoring cameras and radio traffic; using trauma-informed de-escalation; and requesting medical or law-enforcement support when needed. The Intake Specialist also assists with basic needs and scheduled activities, supports clinic, sobering, and detox requests, and completes accurate digital shift reports.

The schedule is four consecutive 10-hour overnight shifts each week, including Saturdays and Sundays, followed by three days off. The stated third-shift hours are 11:30 a.m. to 10:00 a.m. The work includes time at the entry desk, rounds through the facility, monitoring, documentation, resetting shared spaces, and coordinating handoffs with teammates.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• CPR/First Aid certification is preferred but not required.
• Experience in residential care, counseling, or crisis intervention is preferred but not required.

Responsibilities

• Greet and direct guests, visitors, and vendors.
• Coordinate with Triage Specialists and Case Managers.
• Complete perimeter checks and screen entries for prohibited items.
• Monitor cameras and radio traffic.
• Use trauma-informed de-escalation and request medical or law-enforcement support when needed.
• Assist with basic needs and scheduled activities.
• Support clinic, sobering, and detox requests.
• Complete accurate digital shift reports.
• Conduct rounds and check in on facility spaces.
• Reset shared areas and coordinate handoffs with teammates.

Benefits

• Comprehensive medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance.
• Disability coverage.
• Flexible spending account (FSA).
• Paid time off.
• Paid holidays.
• Paid meals.
• Employee discounts.
• 403(b) with employer match.
• Employee assistance program (EAP).
• Professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED