Intake Specialist - Evening Shift

Acadia Healthcare•Ocklawaha, FL

2d•Onsite

About The Position

The Intake Specialist is responsible for the intake process at The Refuge, a residential treatment center specializing in trauma, mental health, substance use, eating disorders, and other co-occurring disorders. The role coordinates with remote admissions and on-site teams, builds professional rapport with clients, and supports their arrival, assessment, orientation, and completion of required intake documentation. The position works the evening shift from 3:00 p.m. to 11:30 p.m. and includes at least one weekend day. Starting pay is $17 per hour, with increases based on relevant experience.

Requirements

High school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First-Aid certification as required by the facility.

Nice To Haves

One to two years of experience in a patient care environment in a substance use or behavioral health setting.

Responsibilities

Liaise with potential clients and their families to address questions and concerns.
Coordinate facility tours for prospective clients and families.
Coordinate with the remote admissions and on-site clinical teams on approvals, client arrival plans, and travel arrangements when applicable.
Establish professional rapport and help clients feel welcome upon arrival.
Support the arrival process, including coordinating assessment and bed placement and searching client belongings or the client for prohibited items.
Orient clients to the facility and its milieu.
Coordinate with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan and schedule as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss clients' financial responsibility and accept payment when applicable.
Provide customer service in line with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, family members, guests, and other members of the health care team.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.