Intake Specialist- Oconomowoc (PT 2nd shift and Sundays)

Rogers Memorial Hospital•Oconomowoc, WI

About The Position

The Intake Specialist serves as a patient advocate, helping community members access care at Rogers Behavioral Health. The role works collaboratively with physicians, providers, other intake specialists, and members of a multidisciplinary team, while offering career experience with a nationally recognized behavioral health leader. The position handles pre-admission inquiries and assessments, explains admission processes and levels of care, gathers patient and insurance information, and completes the required documentation. It also connects potential patients with outside resources when appropriate and coordinates with internal departments and external facilities and referral sources. The Intake Specialist follows department performance standards, applicable regulatory requirements, and Rogers’ policies and mission. Schedule: Tuesdays and Wednesdays, 3:00 p.m.–8:00 p.m., and Sundays, 11:00 a.m.–9:30 p.m. Participation in an on-call, weekend, and holiday rotation is required. A $1,000 retention bonus is available.

Requirements

High school diploma required.
Customer service experience required.
Ability to complete admission assessments and accurately document inquiries, referral information, and clinical information.
Ability to explain admission processes, levels of care, required forms, clinical admission criteria, bed assignment and capacity policies, and contracted payor information.
Ability to work the stated Tuesday, Wednesday, and Sunday schedule and participate in an on-call, weekend, and holiday rotation.

Nice To Haves

Bachelor’s degree preferred, preferably in a human services-related field.
At least two years of experience in a health care setting strongly preferred.

Responsibilities

Evaluate incoming inquiries and explain the next steps for accessing care at Rogers.
Complete admission assessments with potential patients and/or their representatives.
Explain admission processes, clinical admission criteria, required forms, bed assignment and capacity policies, levels of care, and contracted payor information.
Gather demographic and insurance information from potential patients and/or responsible representatives.
Enter every inquiry into the designated system and capture required information, including referral-source details and accurate clinical information in the admission assessment tool.
Meet department quality-of-call and productivity standards.
Connect potential patients and/or their representatives with outside resources when indicated.
Collaborate with internal departments and external facilities and referral sources to support access to care.
Participate in the assigned on-call, weekend, and holiday schedule.
Complete other duties assigned by Admissions leadership.
Understand and apply policies and procedures required by external regulatory agencies, including The Joint Commission, HIPAA, EMTALA, and 42 CFR; participate in development opportunities related to regulatory awareness.
Promote department goals and the mission of Rogers Behavioral Health, and comply with Rogers culture agreements and hospital policies and procedures.