Intake & Scheduling Specialist

Verge Therapy LLC•Milton, MA

3d•Remote

About The Position

Verge Therapy is a clinician-owned practice focused on accessible, top-quality mental health care and reducing mental health stigma. The Intake & Scheduling Specialist is part of the administrative support team and serves as a first point of contact for people seeking services. This part-time, remote role is 10 hours per week and reports to the Director of Client Access and Revenue Operations. The position pays $25.00 per hour and offers flexible scheduling within standard business hours. The role provides intake support, documentation, referrals, and scheduling to help clients access care and support continuity of care.

Requirements

Exceptional verbal and written communication skills and strong organizational skills.
Ability to work independently and manage time efficiently.
Familiarity with behavioral health terminology and available community resources.
Proficiency with computer systems, including EHR systems and Google Drive.
Ability to assess and adapt plans of action as necessary to prioritize tasks.
Proficiency in electronic charting and documentation.
Ability to work independently and as part of a team.

Responsibilities

Complete demographic intake screenings and assessments to collect essential information from prospective clients.
Enter client data accurately and promptly into the EHR system.
Distribute required and supplemental consent forms through the client’s patient portal.
Offer appropriate resources and referrals to individuals experiencing crisis situations.
Maintain thorough and accurate documentation while complying with privacy and confidentiality regulations.
Review supportive scheduling assignments daily and complete assigned outreach promptly.
Conduct client intake assessments and facilitate immediate clinician matching and appointment scheduling.
Support the gathering and integration of data related to intake services.
Work collaboratively with a multidisciplinary team to support continuity of care.